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Skills

  • VIP services
  • Social media networking
  • Cross-departmental collaboration
  • Communications
  • Preventative maintenance scheduling
  • First Aid/CPR
  • Project organization
  • Team management
  • Planning and coordination
  • Cost-saving Opportunity Identification

Work Experiences

  • Achieved a 83% increase in group travel bookings.
  • Boosted morale in guest services.
  • Achieved a guest retention rate of 71%.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Analyzed guest behavioral trends through data analytics.
  • Learned stakeholder engagement and strategic planning to help with office needs.
  • Achieved results over the span of 18 months.
  • Salesforce was delivered to customer locations by me.
  • Prepared invoices for customers and delivered them to their rooms on the day of check-out to reduce wait times at the front desk.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • Achieved a 42% increase in repeat business.
  • Looking for a position as a manager at a reputable hotel or resort.
  • System, program, and framework are all available.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, budget management, and project management strengths.
  • Achieved results over one year.
  • Professional in the hospitality industry with extensive knowledge of venues, tourist attractions, dining, and entertainment options.
  • Adjusted pricing strategies.
  • Microsoft Excel and QuickBooks experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with SAP expertise.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.

Accomplishments

  • Established a VIP guest loyalty program that boosted repeat bookings by 76% and increased guests' average spend per stay.
  • Expanded resort services through partnerships with local businesses, adding unique guest offerings and increasing revenue per guest by 16%
  • Partnered with housekeeping and maintenance departments to develop a preventative maintenance schedule, reducing room downtime by 85% and improving room readiness.
  • Standardized service protocols across all touchpoints in the resort, which directly contributed to a 15% reduction in guest complaints.
  • Provided leadership during a framework, coordinating emergency response efforts and minimizing guest impact by quickly resolving the situation.
  • Developed a training program for frontline staff, resulting in improved service delivery and increasing guest satisfaction scores by 41%
  • Partnered with HR to enhance employee engagement strategies that increased team retention rates by 28% within 2017 of implementation.
  • Coordinated with the marketing department to promote a resort-wide eco-friendly initiative, resulting in a 73% adoption rate among guests for sustainable tourism practices.
  • Led the concierge team in organizing local tours, excursions, and personalized dining experiences, resulting in a 84% increase in bookings for these add-on services.
  • Boosted guest retention rates by 76% through personalized welcome packages and enhanced guest relations initiatives, ensuring repeat bookings.

Affiliations

  • Participant, Annual Hospitality Leadership Forum 2022
  • Certified Hospitality Revenue Manager (CHRM) through the Educational Institute 2024
  • Founding Member, Local Chamber of Commerce's Responsible Tourism Committee 2017
  • Active Member, International Resort Managers Association (IRMA) process
  • Member, American Hotel & Lodging Association (AHLA) 2017 - Present
  • Participation in the Certified Meeting Professional (CMP) Program through the Events Industry Council 2016
  • Event Planning Certification, Certified Special Events Professional (CSEP) 2016
  • Ambassador for the National Hospitality Human Resources Association (NHHRA) procedure
  • Active Member, International Ecotourism Society (TIES) initiative
  • Attendee, Global Hospitality Summit on Revenue Management Strategies 2016

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute (AHLEI)
  • American Academy of Financial Management (AAFM)
  • Certified Hotel Sales Professional (CHSP) by AHLEI
  • SAP Certified Application Associate
  • Green Hotelier Certification by International Tourism Partnership
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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