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Skills

  • Contract negotiation
  • Proficient in Spanish
  • Public speaking
  • Adept with GPS navigation
  • Operational improvement
  • Business operations
  • Problem resolution
  • Organization
  • Client satisfaction tracking
  • Customer service

Work Experiences

  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Achieved positive feedback from participants.
  • Conducted 15 tours.
  • Collaborated with the marketing team.
  • Built strong relationships with local service providers, earning exclusive access to premium venues for high-demand tours.
  • Achieved results in the first the past year.
  • Assumed full responsibility for the cancellation process.
  • Collaborated with the marketing team to promote new tour routes, increasing customer interest by 72% during the program.
  • Assisted in organizing system excursions.
  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.

Summaries

  • Collaborated with the marketing team.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Tour guide who is passionate about creating unforgettable travel experiences.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Conducted post-tour surveys across 14 tours.
  • Collaborated with the marketing team to promote new tour destinations, boosting customer interest by 75% during the peak system, and contributing to increased sales.
  • Excellent knowledge of framework history, as well as organizational and public speaking abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Analytical expert in tracking post-tour feedback, consistently achieving a 52% satisfaction rating through data-driven insights and adjustments.
  • Consistently maintained a 36% on-time performance.

Accomplishments

  • Partnered with local vendors and service providers to offer exclusive experiences, contributing to a 5% increase in premium package bookings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in planning and coordinating procedure excursions for over 4 guests, ensuring smooth transportation and accommodation logistics.
  • Collaborated with team of 11 in the development of category.
  • Increased the use of electronic payment options by 47%, making the checkout process faster and more efficient for customers.
  • Reduced physical paperwork by 37% by shifting tour booking and logistics operations to an all-digital platform.
  • Created feedback surveys and analyzed responses from tour clients, reporting data that led to process improvements and 49% higher satisfaction scores.
  • Spearheaded efforts to implement eco-friendly travel practices, reducing the company's carbon footprint by 36%.
  • Successfully coordinated lodging and transportation logistics for a procedure tour event attended by 2 guests, saving 46% on projected costs.
  • Troubleshot issues during ongoing tours, escalating and resolving problems within one year, leading to a smoother guest experience.

Affiliations

  • Toastmasters
  • Society of American Travel Writers (SATW)
  • Professional Convention Management Association (PCMA)
  • American Society of Travel Advisors (ASTA)
  • World Tourism Organization (UNWTO)
  • Society of Human Resource Management
  • Society of Women Engineers
  • American Medical Informatics Association
  • United States Tour Operators Association (USTOA)
  • Adventure Travel Trade Association (ATTA)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Travel Associate (CTA)
  • Certified Guest Service Professional (CGSP)
  • Certified Tour Operator from procedure
  • Certified Public Accountant
  • Salesforce Certified Administrator (for CRM use)
  • Risk Management for Events and Tours Certification by Northwind
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Destination Management Executive (CDME)

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