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Skills

  • Collaborative problem-solving with branch management
  • Cross-selling financial products
  • Staff training and development
  • Familiar with account coding
  • Daily reconciliation of cash registers
  • Budgets
  • Customer service
  • MS Office
  • Cash discrepancy resolution
  • Banking Compliance and Regulations

Work Experiences

  • Assisted financial customers with deposits and withdrawals.
  • Attained an average transaction time of 4 seconds.
  • Advised clients on Jira offerings, contributing to a 45% increase in cross-sales over a six-month period.
  • Collaborated in onboarding new clients into the branch’s Tableau systems, resulting in smoother and faster enrollment processes.
  • Collaborated with branch managers.
  • Collaborated with corporate teams.
  • Achieved results over one year.
  • Hired, trained, and mentored 5 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Balanced customer relations with compliance by acting as an ambassador of the branch’s Salesforce offerings.
  • Collaborated with management to review cash flow worksheets, supporting in-depth reports for strategic decision-making.

Summaries

  • Adept at resolving cash discrepancies.
  • Objective Miscellaneous leader who has led financial systems and programs to success.
  • Achieved results within the first quarter.
  • Branch Cashier is a poised and professional Branch Cashier who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • Adept at fostering customer loyalty.
  • Achieved zero discrepancies.
  • Branch Cashier is a multi-talented Branch Cashier who is consistently rewarded for planning and operational improvements.
  • Senior Branch Manager with 11 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 45% improvement in customer satisfaction.

Accomplishments

  • Collaborated with team of 4 in the development of metric.
  • Monitored and reported fraudulent activity, resulting in the detection and prevention of 5 fraud attempts totaling over $14.
  • Mentored new tellers in compliance and accuracy, reducing cash register variances by 58% during their first 6 months.
  • Completed reconciliation of 14 cash registers daily with a 50% accuracy rate, ensuring financial records remained reliable.
  • Processed loan applications and guided clients through complex forms, improving loan approval rates by 35% over several months.
  • Promoted time-efficient onboarding of Salesforce systems to over 4 new customers, enhancing branch customer capacity by 22%.
  • Assisted in opening 12 new customer accounts per week, thereby increasing the branch’s customer base by 22%.
  • Effectively managed customer queues during peak hours, reducing waiting times by 16% through process optimization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recommended improvements in branch workflow operations, shortening customer handling times by 38% and increasing branch efficiency.

Affiliations

  • Jaycees
  • Certified Bank Teller Association (CBTA)
  • Young Executives in Financial Services (YEFS)
  • American Marketing Association
  • International Association of Administrative Professionals (IAAP)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Federation of Credit Professionals (FCP)
  • International Cash Management Association (ICMA)
  • Society of Human Resource Management

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Customer Experience Management Certification, Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Financial Services Auditor (CFSA)
  • Certified Public Accountant
  • Risk Detection in Retail Banking Certification
  • Certified Retail Sales Professional (CRSP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Financial Services Security Risk Management (CFSRM)
  • Advanced Bank Teller Training Certification

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