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Skills

  • Client Feedback Analysis
  • Cross-departmental collaboration
  • Problem resolution
  • Process equipment
  • Multi-line phone handling
  • Supplier relationship management
  • Operational improvement
  • Relationship development
  • Team management
  • Customer retention strategies

Work Experiences

  • Contributed to a Top Performer for excellence in customer service.
  • Answered 2 calls per three years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted thorough opening and closing procedures with zero discrepancies identified during audits throughout 2019.
  • Assisted in organizing special events, resulting in 12% higher participation and $14 in additional revenue.
  • Collaborated with the spa's marketing team.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 58% increase in repeat visits.
  • Contributed to a 56% increase in retail sales revenue.
  • Aided in a 10% growth in new customer sign-ups.

Summaries

  • Adept at handling cash transactions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable Spa Associate with a strong proficiency in using Power BI to track and boost client retention. Efficient at fine-tuning customer feedback systems to increase satisfaction rates by 65%, driving overall spa success.
  • Achieved 6% year-over-year client retention improvement.
  • Achieved a 77% boost in client satisfaction.
  • Achieved a 80% boost in sales during process.
  • Clear understanding of risk assessment and stakeholder engagement as well as cross-functional collaboration training.
  • Client relations-focused Spa Associate.
  • Accomplished Spa Associate skilled in multi-channel communication.
  • Adept at collaborating with team members.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved procedure which led to process.
  • Managed inventory control for over 8 products, reducing waste and stock variance by 21%.
  • Integrated a new POS system, reducing checkout time by 75% and streamlining customer payments.
  • Developed protocol for managing client disputes efficiently, leading to a faster complaint resolution rate by 38% hours on average.
  • Collaborated with team of 8 in the development of framework.
  • Worked closely with vendors and suppliers to ensure timely delivery of products, decreasing product delays by 17%.
  • Effectively managed opening and closing procedures with no discrepancies identified during 2019 audits.
  • Contributed to a spa-wide reorganization of services and offerings, resulting in a 41% uptick in client bookings during 2021.
  • Assisted management in evaluating new product lines, leading to the introduction of 5 new products that increased retail sales by 52%.

Affiliations

  • Professional Beauty Association (PBA)
  • International Aromatherapy and Herb Association
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Society of Human Resource Management
  • International Council of Nurses
  • Association of Information Technology Professionals
  • American Academy of Anti-Aging Medicine
  • Associated Bodywork & Massage Professionals (ABMP)
  • Wellness Tourism Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Budgeting and Financial Planning for Spa Businesses - system
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Hospitality and Tourism Management Certificate - system
  • CERTIFICATE in Spa & Wellness Mentorship - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certification in Wellness Coaching - method
  • CPR & First Aid Certification - American Red Cross
  • Cisco Certified Internetwork Expert (CCIE)
  • Health and Safety for Spa Staff - Texas

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