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Skills

  • Customer Relationship Management (CRM) Software Proficiency
  • Invoice generation
  • Client Retention Strategies
  • CCTV
  • Process improvement
  • MS Office
  • Event logistics and execution
  • Communications
  • Security systems
  • Inventory management

Work Experiences

  • Achieved recognition in 2020.
  • Championed sustainability initiatives.
  • Achieved 27% growth in year-over-year revenue.
  • Collaborated closely with the Executive Chef to design category menus that expanded the client base by 50%.
  • Designed and implemented a staff training program focused on enhancing service for high-end private dining, raising performance reviews by 32%.
  • Oversaw the preparation of customer meals and ensured that food was handled safely.
  • Assigned shifts to 2 employees and scheduled them.
  • Was in charge of hiring, interviewing, and supervising the back of house staff.
  • Designed and introduced a seasonal menu for private dining, leading to a 43% increase in bookings during system.
  • Hired qualified candidates for the positions of Private Dining Director and Private Dining Director.

Summaries

  • Private Dining Director is a detail-oriented Private Dining Director with 8 years of food service management experience.
  • Years in the field: 13+
  • Private Dining Director risk assessment process improvement project management performance reporting risk assessment client relations strategic planning [Area of expertise
  • In search of a long-term career in the restaurant industry.
  • Process, procedure, and method are all available.
  • Private Dining Director with 4 years of experience delivering excellent dining experiences.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Strong technical skills and experience in project management.
  • Active leader with excellent communication and collaboration skills.
  • Knowledge of Asana in depth, as well as quality assurance and data analysis abilities.

Accomplishments

  • Reduced event cancellations by 67% by launching a new customer-facing reservation reminder system.
  • Introduced a wine-pairing option to private catering services, generating a 7% rise in add-on revenue streams.
  • Collaborated with the Executive Chef to design customized menus that accommodated specific dietary needs and expanded client base by 22%.
  • Implemented training programs focused on personalized service, improving customer retention by 17% within the past year.
  • Partnered with the marketing team to create campaigns targeted at private dining clients, resulting in 32% higher inquiry rates over the past year.
  • Refined team onboarding and training processes, reducing staff turnaround by 61% within the past year.
  • Enhanced customer retention by collaborating with chefs on offering unique, individualized dining experiences, resulting in a 77% increase in repeat bookings.
  • Spearheaded efforts to increase premium bookings from corporate clients, leading to departmental revenue growth of 70% within 2020.
  • Introduced cross-training programs for staff to improve event flexibility, resulting in a 45% increase in event service efficiency.
  • Increased team productivity by 76% by implementing a performance monitoring system for server efficiency during private dining events.

Affiliations

  • Selected Participant, Wine & Dine Program at initiative
  • Member, International Association of Culinary Professionals (IACP)
  • Certified in Advanced Wine Pairing, Wine & Spirit Education Trust (WSET) Level 15
  • Member, Institute of Event Management – Specialized in Private Dining
  • Active in Slow Food USA – Supporting local ingredient sourcing efforts
  • Attendee, method Conference on Exclusive Dining Experiences
  • Member, Global Event Planners Network (GEPN)
  • Course Participant, Advanced Hospitality Marketing Strategies Workshop 2016
  • Board Member, Private Dining Association – Raleigh Chapter
  • Certified Sommelier, Court of Master Sommeliers initiative

Certifications

  • Certified Food and Beverage Executive (CFBE) by Harbor & Co.
  • Food Allergens Awareness Certification by Harbor & Co.
  • Association for Project Management (APM)
  • ServSafe
  • Certified Hospitality Revenue Management Executive (CRME) by Hospitality Sales & Marketing Association International (HSMAI)
  • Culinary Arts Certificate by standard or Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Wine & Spirit Education Trust Level 3 Award (WSET Level 3)
  • Google Certified Professional Cloud Architect

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