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Skills

  • Drug inventory management
  • Audit preparation and documentation
  • Budget management and cost optimization
  • Client satisfaction survey analysis
  • Individualized care plan development
  • Seasoned in medical clinical procedures
  • Relationship building and retention
  • Crisis intervention and de-escalation techniques
  • Person-centered care facilitation
  • Community partnership development

Work Experiences

  • Conducted monthly client satisfaction surveys and collected feedback, driving service improvements that resulted in a 83% increase in positive survey responses.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Arranged monthly community events.
  • Collaborated with clinical professionals to streamline the diagnosis and care processes, improving treatment plan adherence by 67%.
  • Achieved linkage within 6 months.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Analyzed operational reports.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Increased patient satisfaction by 3% within two years.

Summaries

  • Risk assessment and stakeholder engagement experts.
  • Achieved high satisfaction rates.
  • Accomplished leader experienced in implementing care plans that meet individual needs. Recognized with President's Club for commitment to person-centered care and superior resident outcomes.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Within Miscellaneous, senior Shared Living Coordinator and outstanding performer in team leadership and client relations.
  • Achieved a 62% improvement in staff response times.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Hope to help Summit Group achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Develop and lead an office staff that is productive and efficient.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led training initiatives on regulatory documentation and compliance for framework employees, contributing to 60% fewer compliance-related incidents.
  • Expanded community partnerships to increase resident access to health and social support services, resulting in 39% more residents engaging with external providers.
  • Established a new client intake process, reducing onboarding time by 35% and improving operational workflow efficiency.
  • Managed the successful transition of 7 residents from temporary shelters to long-term community placements, increasing program turnover and service availability.
  • Orchestrated and supervised annual framework for all residents, improving early diagnoses by 71% and boosting health outcomes.
  • Led the successful accreditation process for the organization under OSHA, resulting in 16 years of accreditation with no major findings.
  • Collaborated with local health and housing providers to secure 9 new housing placements for residents in 2015.
  • Implemented assistive technology solutions to improve resident communication and autonomy, enhancing daily living skills for 14 individuals.
  • Developed and facilitated trauma-informed care training sessions for 14 staff members, resulting in a 34% reduction in resident complaints over a 18 months period.
  • Increased supported living home occupancy rates to 41% by optimizing the referral pipeline and developing effective relationships with local service providers.

Affiliations

  • National Association of Case Management (NACM)
  • Statewide Independent Living Council (SILC) Georgia
  • Human Services Association (HSA)
  • Council on Quality and Leadership (CQL)
  • Project Management Institute
  • Developmental Disabilities Nurses Association (DDNA)
  • Special Education Advisory Council (SEAC) Oregon
  • Residential Services Association initiative
  • Toastmasters
  • Autism Society of America (ASA)

Certifications

  • Direct Support Professional (DSP) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Family Life Education (CFLE)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Rehabilitation Counselor (CRC)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Nonviolent Crisis Intervention (CPI) Certification
  • Clinical Care Coordination Certification (CCC)

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