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Skills

Communications
Vendor management
Product development
Relationship development
First Aid/CPR
Standard equipment
MS Office
Downtime reduction strategies
End-to-End Project Management
Continuous Improvement

Work Experiences

Achieved results in 2018.
Brought down defect resolution time by 3 hours through improved bug tracking and communication practices.
Achieved a 61% increase in first-time deployment success.
Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
Successfully integrated warehouse management system software applications so that tasks could be managed from a central location.
Cut operational lag by 18% during peak hours.
Boosted renewal rates by 77%.
Coordinated the deployment of Power BI.
Brought down defect resolution time by 13 hours.
In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in vendor management.

Summaries

Achieved 80% increase in user adoption.
Adept Implementation Supervisor.
Within Miscellaneous, senior Implementation Supervisor and outstanding performer in workflow optimization and performance reporting.
Adept at leading client relationship management efforts, achieving 35% improvements in satisfaction through hands-on support and proactive communication.
A dedicated Implementation Supervisor able to streamline processes and cut customer onboarding time by 80%, fostering long-term client relationships.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
Achieved a 26% reduction in manual processes.
Strategic Information Technology Manager capable of guiding modern technology navigation.
Adept at leading client relationship management efforts.
Achieved 49% operational efficiency improvements.

Accomplishments

Customized client-specific report generation allowing stakeholders to track project progress in real-time, reducing inquiries and improving client satisfaction ratings by 21%.
Performed root cause analyses after system failures, reducing repeat incidents by 56% and increasing overall system stability.
Delivered ITIL training sessions to internal implementation teams, increasing cross-department expertise and reducing errors in the deployment phase by 57%.
Authored and maintained comprehensive technical documentation, improving knowledge transfer and reducing reliance on escalations by 65%.
Successfully deployed custom configurations ensuring a 47% improvement in user-specific system functionalities for Harbor & Co..
Effectively communicated project risks and proposed mitigation strategies, ensuring the continued project progress without incurring additional costs.
Collaborated with client stakeholders to deliver project kickoffs that received 76% positive feedback, setting the foundation for successful engagements.
Revamped client communication strategies which improved project progress transparency and reduced misunderstanding-related delays by 62%.
Directed cross-functional teams of 18, ensuring the on-time delivery of program, accomplishing a 27% improvement in client satisfaction.
Implemented downtime reduction strategies, cutting system outages by 16% over several months.

Affiliations

Agile Alliance
American Medical Informatics Association
Association for Computing Machinery
International Association of Project Managers (IAPM)
Technology Association of Austin – Member
Lions Club
Association for Operations Management (APICS)
Business Process Management Institute (BPMI)
National Association of Social Workers
Rotary International

Certifications

Certified Professional in Engineering Management (CPEM) 2021
ServSafe
Certified Information Security Manager (CISM) – 2017
Certified Public Accountant (CPA)
Microsoft Project Certification – 2017
Certified Change Management Professional (CCMP) - Harbor & Co.
Six Sigma Black Belt (SSBB) - 2023 - Ironclad Systems
Google Certified Professional Cloud Architect
Cisco Certified Internetwork Expert (CCIE)
Certified Technology Manager (CTM) - Northwind

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