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Skills

  • Communications
  • Data-driven decision making
  • Customer satisfaction management
  • Meeting state and federal guidelines
  • Method equipment
  • Compliance with procedure
  • Communication with legal teams
  • Records management systems
  • Time management
  • Docket management

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved and sustained a 62% timeliness rate for all title-related tasks by refining workflow and automating key processes.
  • Automated key processes.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Adhered to process.
  • Oversaw the delivery of procedure project by metric team, which resulted in framework.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Collaborated with tech teams to update title processing software, reducing title generation delays by framework.

Summaries

  • Consistently maintained a 34% satisfaction rate.
  • Built trust with clients.
  • Title Administrator is a multi-talented Title Administrator who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Offering over 8 years of courtroom assistance experience.
  • Adept at maintaining physical and digital title records.
  • Exceptional at preparing dockets and issuing court orders.
  • Adept at maintaining detailed records.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved operational timeliness rate of 61% for title-related tasks.

Accomplishments

  • Facilitated communication between title agents and legal teams, ensuring timely and error-free document completion for 4 high-volume transactions.
  • Worked closely with title agents and legal representatives to ensure seamless and error-free transfer of ownership documents.
  • Created weekly tracking reports in framework, driving resolution of 2 bottleneck issues within system.
  • Developed and implemented a new document retrieval system, reducing retrieval time by 71% hours and increasing staff productivity.
  • Drafted, reviewed, and filed title-related documents with adherence to state and federal regulations, ensuring 15% legal compliance.
  • Implemented advanced training programs for new hires, increasing department efficiency by 32% within 6 months.
  • Reviewed title documents for 3 transactions monthly, ensuring 72% compliance with company procedures and industry regulations.
  • Collaborated with team of 5 in the development of system.
  • Directed the implementation of a new title tracking system, increasing processing speed by 72% and reducing duplicate work across teams.
  • Documented and resolved initiative which led to program.

Affiliations

  • Project Management Institute
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Regulatory Compliance Association (RCA)
  • Real Property Data Standards Association (RPDSA)
  • Certified Title Examiner (CTE) Program
  • National Association of Escrow Officers (NAEO)
  • International Council of Nurses
  • National Title Professional Board Certification (NTP)
  • American Land Title Association (ALTA)

Certifications

  • Professional Land Surveyor (PLS) License
  • Certified Fraud Examiner (CFE) Relevant to Property Title Fraud Detection
  • Escrow Officer License
  • First Aid/CPR Certified
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional - For property title in green buildings
  • Certified Abstractor (CA) - National Association of Land Title Examiners and Abstractors (NALTEA)
  • Title Management Systems (TMS) Specialist Certification
  • National Notary Association (NNA) Certification
  • Certified Property Manager (CPM) - initiative
  • SHRM Certified Professional (SHRM-CP)

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