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Skills

  • Communications
  • Cargo shipment estimations
  • Efficient customs clearance strategies
  • Pickup arrangements
  • Customer service
  • Freight invoice auditing and reconciliation
  • Collaborative teamwork across international teams
  • Project organization
  • MS Office
  • Customs Documentation Accuracy

Work Experiences

  • Avoided logistics-related legal issues.
  • Created and executed an export compliance program, enabling adherence to CPA standards and minimizing risk exposure.
  • Looked for industry trends on social media and through online sources.
  • Coordinated shipments for 13 countries.
  • Cut delivery times by 5 days.
  • Collaborated with IT to deploy a real-time data integration system.
  • Aligned import volumes with market needs.
  • Collaborated with customs brokers.
  • Achieved a 26% drop in compliance errors.
  • Analyzed government tariff changes.

Summaries

  • Achieved results over 10 years.
  • Clear understanding of client relations and team leadership as well as performance reporting training.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Directing incoming and outgoing air freight routes, as well as organizing and scheduling freight delivery and pickup, is a strong suit.
  • Reliable Cargo Agent with experience coordinating domestic and international shipments with transportation and distribution companies.
  • Capable of providing airfreight estimates, completing necessary paperwork, and coordinating the transportation of inbound and outbound parcels.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable professional with vast experience facilitating communication among key stakeholders, enhancing operational readiness and shipment tracking accuracy.
  • Dedicated Cargo Agent with 17 years of experience handling shipments of various types and sizes.
  • Achieved a 16% drop in customer shipment complaints by refining order tracking systems and providing enhanced communication throughout the process.

Accomplishments

  • Monitored key performance indicators (KPIs) for shipping accuracy and service reliability, boosting on-time delivery rate up by 62%.
  • Monitored shipment tracking through system, reducing delivery delays by 44% and increasing client satisfaction.
  • Revamped documentation protocols to meet all export control requirements, reducing shipment rejections and penalties by $8.
  • Collaborated with IT to fine-tune shipment tracking via Adobe Creative Suite, reducing shipment hand-off delays by 68% in 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a new vendor relationship management process, reducing supplier response time by 81% and improving on-time shipment performance.
  • Coordinated inbound and outbound shipments using process, improving inventory turnover by 31%.
  • Successfully reduced client complaints by 22% through effective communication and preemptive resolution of potential delays.
  • Expanded established network and shipping lanes into framework, leading to a revenue increase of $6 for the fiscal year.
  • Reduced non-compliance fines by $3 annually through improved adherence to international trade agreements.

Affiliations

  • Export Compliance Training Institute (ECTI), Certificate in Scrum Master obtained in 2024
  • International Freight Logistics Network (IFLN), Recognized as 'Top Import Coordinator' of 2021
  • Project Management Institute
  • International Association of Public Transport (UITP), Working group on multi-modal transportation
  • Global Shippers Alliance (GSA), Committee member on trade dispute resolution
  • Lions Club
  • International Association of Administrative Professionals
  • International Federation of Freight Forwarders Associations (FIATA), Member since 2018
  • Association of International Customs and Border Professionals (AICBP), Participant in customs modernization tracks
  • North American Transportation Management Institute (NATMI), Certification in Transportation Logistics

Certifications

  • Trade Compliance Officer Certification from Northwind
  • Transportation Worker Identification Credential (TWIC) from system
  • CompTIA Network+
  • International Import Export Certificate by Cedar Works
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Advanced Certification in Freight and Customs Compliance from Cedar Works
  • First Aid/CPR Certified

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