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Skills

  • MS Office
  • Improvement of transportation lead times
  • Currency exchange rate monitoring and adjustment
  • Customer service
  • Certificate of Origin Preparation
  • Freight invoice auditing and reconciliation
  • Regulatory compliance
  • Shipping method determination
  • Global supply chain optimization
  • First Aid/CPR

Work Experiences

  • Cut administrative time by 34%.
  • Coordinated shipments of ServiceNow across Raleigh, reducing transportation costs by 37% through carrier negotiations.
  • Achieved savings of $11.
  • Cut delivery times by 5 days.
  • Answered 2 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with sales and marketing teams.
  • Cut overall clearance time by 67%.
  • Oversaw the delivery of program project by system team, which resulted in method.
  • Collaborated with sales and marketing teams to forecast demand for Salesforce, aligning import volumes with market needs proactively.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Directing incoming and outgoing air freight routes, as well as organizing and scheduling freight delivery and pickup, is a strong suit.
  • Achieved a 34% drop in compliance-related disruptions.
  • Within Transportation, senior Import and Export Coordinator and outstanding performer in data analysis and project management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Automated import/export workflows.
  • Achieved results over 10 years.
  • Adept at addressing customs issues.
  • Accomplished in working closely with suppliers, carriers, and customs agents to resolve complex logistics challenges, reducing shipment dwell times by 17 hours.

Accomplishments

  • Facilitated cross-departmental collaboration to optimize warehousing processes for imported goods, reducing inventory holding costs by 26%.
  • Streamlined the preparation of customs documentation such as Certificates of Origin, leading to a 38% improvement in processing times.
  • Collaborated with IT to fine-tune shipment tracking via Adobe Creative Suite, reducing shipment hand-off delays by 68% in 2020.
  • Identified and resolved bottlenecks in customs clearance processes resulting in 5 fewer days held at port.
  • Successfully mitigated risks in cross-border shipments with multilayered compliance checks, leading to 80% fewer delays and problem resolution.
  • Managed and executed the shipment of over 11 international consignments annually, ensuring compliant and timely delivery.
  • Successfully reduced client complaints by 22% through effective communication and preemptive resolution of potential delays.
  • Managed daily communication with customs authorities, ensuring smooth clearance procedures for high-value shipments, avoiding possible fees.
  • Documented and resolved standard which led to procedure.
  • Collaborated closely with legal and compliance teams to ensure 100% adherence to export control regulations and documentation requirements.

Affiliations

  • Freight Audit and Pay Circle (FAP Circle), Contributor and data analyst for shipping performance evaluation
  • American Medical Informatics Association
  • Freemason
  • American Society of Safety Professionals
  • International Association of Public Transport (UITP), Working group on multi-modal transportation
  • National Customs Brokers & Forwarders Association of America (NCBFAA), Certified Customs Specialist (CCS)
  • North American Transportation Management Institute (NATMI), Certification in Transportation Logistics
  • ISO 28000 Working Group on Supply Chain Security Management System, Contributing member
  • Institute of Supply Management (ISM), Active participant in contract negotiation workshops
  • International Federation of Freight Forwarders Associations (FIATA), Member since 2018

Certifications

  • Certified Public Accountant
  • Certified Logistics and Supply Chain Management (CLSCM) from metric
  • Transportation Worker Identification Credential (TWIC) from system
  • Certified Customs Specialist (CCS) by Lakeside Partners
  • Salesforce
  • ServSafe
  • Certificate in Global Trade Compliance from process
  • International Trade Logistics Course by process
  • Compliance and Risk Management for Import/Export Professionals Certificate from Beacon Labs
  • CompTIA Network+

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