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Skills

  • Operational improvement
  • Team leadership and supervision
  • Project management
  • Application of industry standards (e.g., process)
  • Vendor relationship management
  • Relationship development
  • Schematic development
  • Workflow Optimization
  • 3D CAD modeling
  • Process automation

Work Experiences

  • Collaborated with a team of 2 engineers.
  • Answered 13 calls per two years to help customers with their questions and concerns.
  • Assisted with prototyping a new solar energy platform.
  • Avoided 14 of potential costs during construction.
  • Assisted with prototyping and testing a new solar energy platform, improving output efficiencies by 31% in comparison to existing models.
  • Achieved a 25% reduction in post-deployment software bugs.
  • Built financial models to predict project lifecycle costs.
  • Looked for industry trends on social media and through online sources.
  • Built financial models to predict project lifecycle costs, assisting the finance team in reducing the expected budget overruns by $3.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Collaborated with cross-functional teams from Raleigh, delivering a 25% reduction in production delays for key product modifications across 18 months.
  • Achieved a 85% increase in production throughput.
  • Conducted rigorous research.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 73% fewer issues on the assembly line.
  • Collaborated with production teams.
  • Achieved a 52% system response time improvement.
  • Achieved a 30% improvement in customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Spearheaded the development of a predictive maintenance schedule, reducing system failures by 39%.
  • Presented technical reports and recommendations to senior management, assisting in key decision-making for the Power BI upgrade.
  • Trained junior team members in HubSpot, improving their technical skills and project contribution quality.
  • Assisted in project management of framework, ensuring adherence to budget constraints and on-time delivery.
  • Contributed to design refinements in the QuickBooks development stage, resulting in improved operational effectiveness and lowered manufacturing costs.
  • Provided engineering design support in the development of ServiceNow, delivering results ahead of schedule by 64%.
  • Implemented an automated testing system for metric, resulting in reduced manual testing time by 17% and enhanced accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in Quality Assurance (QA) of Power BI, ensuring compliance with category and improving client satisfaction.
  • Collaborated with senior engineers on failure analysis for Salesforce, leading to new design recommendations that boosted performance by 37%.

Affiliations

  • American Society of Civil Engineers (ASCE)
  • Institute of Industrial and Systems Engineers (IISE)
  • Association of Information Technology Professionals
  • Project Management Institute (PMI)
  • American Institute of Aeronautics and Astronautics (AIAA)
  • My Professional Engineers Society (PES) – Local Chapter
  • Society of Human Resource Management
  • The Chartered Institution of Building Services Engineers (CIBSE)
  • International Council on Systems Engineering (INCOSE)
  • Engineers Without Borders (EWB)

Certifications

  • Project Management Professional (PMP)
  • Salesforce
  • Certified Public Accountant
  • Root Cause Analysis (RCA) Certification by Brightline
  • Lean Manufacturing Certification - Brightline
  • AutoCAD Certified User by Ironclad Systems
  • Certified Ethical Hacker (CEH) by procedure
  • Building Information Modeling (BIM) Certification by Autodesk
  • MATLAB Programming Certification
  • Certified ScrumMaster (CSM) by Scrum Alliance

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