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Skills

  • Healthy meal preparation
  • Inventory and restocking
  • Drug inventory management
  • Cross-functional collaboration
  • Patient adherence to treatment protocols
  • Case management for chronic diseases
  • Profit improvements
  • Healthcare staff training workshops
  • Medication dispensing
  • Drug utilization review

Work Experiences

  • Collaborated with program.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved a 50% improvement in patient outcomes.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Achieved Employee of the Year for improvements in patient care.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved a 82% increase in patient enrollment.
  • Conducted in-depth care plan audits for high-risk patients.

Summaries

  • Within Miscellaneous, senior Disease Management Coordinator and outstanding performer in budget management and workflow optimization.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Bringing a successful career history of more than 15 years to the table.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Accomplished this within 6 months.
  • Achieved a 73% rise in patient enrollment.
  • Achieved a 44% improvement in satisfaction scores.
  • Achieved 52% improvement in patient adherence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Chaired process improvement committee aimed at reducing barriers to care, which led to a 52% increase in chronic care program enrollment.
  • Implemented hospital-wide training programs on chronic disease management protocols, resulting in a 18% improvement in care plan adherence.
  • Led interdisciplinary team meetings to optimize disease management strategies, achieving a 28% increase in patient satisfaction scores year-over-year.
  • Facilitated continuing education modules for healthcare providers, boosting understanding of chronic disease pathways by 55%.
  • Designed and launched a telehealth intervention to remotely monitor chronic disease patients, enhancing patient compliance and reducing in-person visits by 39% annually.
  • Developed and executed educational workshops that enhanced patient self-management behaviors, leading to a 26% improvement in chronic disease outcomes.
  • Streamlined the collection of patient data using Salesforce, reducing data entry errors by 73%.
  • Worked alongside the IT team to enhance the electronic medical record systems, reducing manual documentation time by 68% per patient.
  • Provided direct coaching to new Disease Management Coordinators, speeding up ramp-up time by 20% compared to previous cohorts.
  • Resolved product issue through consumer testing.

Affiliations

  • Population Health Alliance (PHA)
  • Public Health Accreditation Board (PHAB)
  • American Association of Managed Care Nurses (AAMCN)
  • Association for Supply Chain Management (APICS)
  • Community Health Accreditation Partner (CHAP)
  • Patient-Centered Primary Care Collaborative (PCPCC)
  • The Joint Commission (TJC) – Ambulatory Health Care Accreditation
  • Toastmasters
  • Academy of Managed Care Pharmacy (AMCP)
  • Rotary International

Certifications

  • ServSafe
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Professional Coder (CPC)
  • Population Health Data Specialist Certification
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Health Risk Assessment and Wellness Promotion
  • SHRM Certified Professional (SHRM-CP)
  • AACVPR Certified Cardiac Rehabilitation Professional (CCRP)
  • Certified Public Accountant (CPA)
  • Advanced Disease Management (ADM) Certification

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