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Skills

  • Kitchen staff management
  • Classroom oversight
  • Staff retention
  • Facilitating staff meetings
  • Online classroom knowledge
  • Coordinating staff
  • Room arrangements
  • Patient room hygiene
  • Food bagging
  • Classroom instruction

Work Experiences

  • Developed a reputation for punctuality and hard work.
  • Moved luggage, bags, and other items from cars, limos, and other vehicles, as well as the main lobby, to guest rooms.
  • Achieved a 30% improvement in job performance.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Was in charge of all tasks delegated to me, including process improvement and project management.
  • Built trust with club members.
  • Discussed guest concerns with the front desk manager in order to come up with quick solutions.
  • Was quick to respond to guest concerns and requests, and I resolved all issues quickly.
  • Learned client relations and strategic planning to help with office needs.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • HubSpot and Workday experts with exceptional interpersonal skills.
  • Bag Room Staff and team leader with 11 years of experience in system settings.
  • Adept at leading and mentoring new staff members, improving overall team performance by 46% through effective training on operational procedures and customer service excellence.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proficient in promoting metric by leveraging process improvement and risk assessment knowledge.
  • Adept at implementing systems.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Accomplished Bag Room Staff.
  • Addressed individual bag preferences.

Accomplishments

  • Resolved an average of 11 equipment-related issues daily, maintaining an overall guest satisfaction rating of 17%.
  • Collaborated with the events planning team to ensure optimal bag management and smooth transitions during a 12-day tournament, handling 7 players' bags.
  • Streamlined the bag registration process, reducing check-in times by 46% and increasing efficiency during high-volume periods.
  • Collaborated in planning and executing standard event logistics, managing the distribution and storage of 11 players’ bags with zero disruptions.
  • Played a crucial role in configuring the new inventory software system, reducing manual processing time by 73% for storage management.
  • Coordinated with vendors to maintain a 26% on-time delivery rate for all bag room supplies, leading to zero downtime in club operations.
  • Tracked and coordinated a daily inventory of 13 equipment items, ensuring smooth operations and timely access for all guests.
  • Utilized RFID technology to implement a more efficient bag-tracking system, helping club members locate equipment with 82% accuracy.
  • Initiated a member feedback survey to gain insights into service quality, leading to a 74% satisfaction rating increase in the bag room services.
  • Developed a rotating shift schedule that balanced workloads and increased operational efficiency by 45% during tournament weeks.

Affiliations

  • Skilled Volunteer, Special Olympics Golf Event Support, 2020
  • Member, National Association of Golf Caddies & Professionals, 2015
  • Member, Customer Experience Professionals Association (CXPA), 2022-Present
  • Certified Customer Service Professional, metric, 2018
  • Volunteer Coordinator, system Golf Tournament, 2023
  • Member, Golf Course Safety and Security Association, 2021 – Present
  • Affiliate Member, American Association of Golf Operators, 2021 – Present
  • Active Member, Hospitality Industry Association, 2021 – Present
  • Volunteer, Ryder Cup Bag Coordination Support Team, Boston, 2017
  • Frontline Service Experience Conference Attendee, National Golf Club Association, 2017

Certifications

  • Google Certified Professional Cloud Architect
  • Safe Lifting Techniques Certification - Northwind
  • CompTIA A+ Technician
  • Golf Services Professional Certification (GSPC) Brightline
  • Conflict Resolution Certification – Harbor & Co.
  • Certified Golf Course Worker (CGCW) Ironclad Systems
  • Microsoft Office Specialist (MOS)
  • Project Management Professional (PMP)
  • Golf Facility Management Certificate Northwind
  • Introduction to Golf Course Management Certificate Brightline

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