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Skills

  • Operational Workflow Automation
  • Budgets
  • Operational improvement
  • Cost-saving contract negotiations
  • Repair cycle time reduction
  • Business operations
  • Overseeing deliveries
  • Shipment coordinating
  • Business continuity planning
  • Team building

Work Experiences

  • Directed intermodal domestic and international import and export operations to meet aggressive deadlines.
  • Collaborated with cross-functional teams to streamline the returns loop, saving $10 in annual transportation costs.
  • Answered 18 calls per 18 months to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Outstanding Service Award for improvement in reverse logistics cost efficiency.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 46% reduction in customer-related return errors.
  • Achieved a 29% reduction in manual errors.
  • Audited and reconciled 11 third-party logistics invoices, identifying discrepancies, and recovering $2 in overcharges.

Summaries

  • Consistently reduced misplaced returns by 80%.
  • Aligned reverse logistics goals with corporate sustainability.
  • Achieved a 80% reduction in transit breakage.
  • Critical thinker with an analytical mind and an unwavering commitment to on-time delivery.
  • Accomplished and results-focused in delivering impactful savings on transportation and warehouse expenses, with $13 in cost reductions over 6 months.
  • Reliable and results-oriented supply chain manager with exceptional organizational skills, exceptional people skills, and a reputation for unwavering integrity.
  • Talented logistics specialist who takes a meticulous and hardworking approach to ensuring that goods flow smoothly.
  • Achieved a 23% year-over-year reduction in shipping errors.
  • Added value to supply chain innovation.
  • Experienced in coordinating inbound and outbound schedules.

Accomplishments

  • Collaborated with the IT team to automate key reverse logistics workflows, resulting in a 43% improvement in inventory accuracy.
  • Worked with procedure to set up cross-border returns policies, reducing international returns processing costs by 30% %.
  • Worked with the finance department to recover $8 in reclaimable fees related to returned products through efficient system tracking.
  • Supported the auditing of reverse logistics processes, achieving compliance with system and reducing penalties.
  • Led a successful initiative to improve customer satisfaction, reducing return-related complaints by 15%.
  • Documented and resolved metric which led to initiative.
  • Negotiated with shipping carriers to create specialized contracts for return shipments, saving the company $16 annually.
  • Established SOPs for the entire reverse logistics process, ensuring consistent execution and improved compliance with framework.
  • Led the implementation of a 'No Fault Found' analysis program, directly reducing fraudulent or erroneous returns claims by 47%.
  • Integrated Microsoft Excel in the reverse logistics workflow, leading to a 34% reduction in manual handling errors.

Affiliations

  • APICS Certified Supply Chain Professional (CSCP)
  • Six Sigma Green Belt Certification
  • Certified Packaging Professional (CPP) through IoPP
  • International Society of Logistics (SOLE)
  • Association for Supply Chain Management (APICS)
  • North American Hazardous Materials Management Association (NAHMMA)
  • American Production and Inventory Control Society (APICS)
  • American Society for Quality (ASQ)
  • American Marketing Association
  • Reverse Logistics Association (RLA)

Certifications

  • Certified Public Accountant (CPA)
  • ServSafe
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Vendor Management and Negotiation Certification – Ironclad Systems
  • Repair and Refurbishment Operations Management Certification – standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Logistics Associate (CLA) – procedure
  • SHRM Certified Professional (SHRM-CP)

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