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Skills

  • Communications
  • Catering management
  • First Aid/CPR
  • Kitchen equipment operation and maintenance
  • Budget forecasting
  • Procedure equipment
  • Organization
  • Time management
  • Regulatory compliance
  • Kitchen staff coordination

Work Experiences

  • Consistently maintained food quality standards.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Was in charge of food costs and inventory management.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Informed 15 system of employees about menu changes and procedures.
  • Achieved client satisfaction.
  • Identified operational flaws and took corrective action to address system and metric concerns while also facilitating initiative.
  • Adhered to system regulations.
  • Consistently met tight deadlines.
  • Achieved $5 in additional sales.

Summaries

  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • With customers and team members alike, be upbeat and positive.
  • Achieved results within 2 months of launch.
  • Food Service Officer with 12 years of successful process improvement and workflow optimization experience.
  • Within Miscellaneous, senior Food Service Officer and outstanding performer in process improvement and workflow optimization.
  • Achieved 30% better guest retention metrics.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Accomplished Food Service Officer adept at creating staff training programs that improve team collaboration and reduce turnover by 17%.

Accomplishments

  • Utilized customer feedback mechanisms to improve menu offerings, achieving a 61% increase in customer retention.
  • Negotiated with suppliers to secure contract pricing, reducing food supply expenses by 30% over one year, while maintaining product quality.
  • Designed and implemented a customer feedback initiative, driving improvements that led to a 75% increase in repeat business over 18 months.
  • Developed new customer engagement strategies resulting in a 68% growth in catering contracts over the past year.
  • Orchestrated staff scheduling for an establishment servicing 17 covers daily, ensuring workforce alignment with fluctuating demand while maintaining operational efficiency.
  • Resolved product issue through consumer testing.
  • Spearheaded a company-wide initiative to replace single-use plastics, resulting in a 68% decrease in overall waste output.
  • Implemented portion control strategies, leading to a reduction in food waste by 75% and improved profitability by $17.
  • Collaborated with cross-functional teams in the procurement and installation of energy-efficient kitchen appliances, reducing utility expenses by 53%.
  • Coordinated staff training on food safety protocols, achieving a Scrum Master in compliance and reducing incidents of food contamination.

Affiliations

  • International Association of Culinary Professionals (IACP)
  • Food Marketing Institute (FMI)
  • Lions Club
  • American Medical Informatics Association
  • International Foodservice Manufacturers Association (IFMA)
  • Society for Hospitality & Foodservice Management (SHFM)
  • National Association of College & University Food Services (NACUFS)
  • Freemason
  • Society of Women Engineers
  • Women Chefs & Restaurateurs (WCR)

Certifications

  • Salesforce
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Restaurant Revenue Management Certificate
  • Food Handler Certification Columbus
  • Certified Alcohol Safety Trainer (CAST)
  • Certified Kitchen Manager (CKM)
  • Certified Professional in Food Safety (CP-FS)
  • Certified Health Department Compliance Officer
  • Cisco Certified Network Associate (CCNA)

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