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Skills

  • Regulatory compliance
  • Email and correspondence handling
  • Corporate communication expertise
  • Business operations
  • Budget planning and tracking
  • Project organization
  • Budgets
  • Excellent grammar
  • Executive support for project rollouts
  • Interdepartmental Liaison

Work Experiences

  • Achieved savings over 2015.
  • Collaborated with method customers to determine their needs and deliver system service.
  • Achieved a 83% improvement in forecasting accuracy.
  • Collaborated with legal teams on contracts.
  • Achieved a 64% decrease in errors.
  • Actively monitored executive inboxes and flagged critical messages, reducing missed deadlines by 18%.
  • Had an excellent attendance record and was always on time for work.
  • Safeguarded data by performing database backups.
  • Automated task tickets using HubSpot.
  • Double-checked completed work for spelling, grammar, punctuation, and formatting errors.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at liaising between clients and senior leadership, ensuring clear communication and quickly resolving issues, leading to a 54% increase in client satisfaction.
  • Conducted budget analysis.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 31% reduction in operational inefficiencies.
  • Contributed to the company’s objectives.
  • Boosted task completion rates by 78% %.
  • Boosted employee engagement by 56%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Executive Office Assistant.

Accomplishments

  • Designed and distributed meeting agendas, ensuring that 9 executive meetings ran on time and all essential decisions were made.
  • Developed and maintained executive calendar, scheduling over 11 meetings/month, and ensuring zero scheduling conflicts.
  • Collaborated with the IT department to automate stakeholder engagement, reducing administrative workload by 46% and allowing executives to focus on high-priority tasks.
  • Spearheaded organization of annual leadership events, attended by over 7 people, positively impacting company-wide morale and leadership team cohesion.
  • Monitored budget performance for top executives, highlighting overspend areas and saving over $4 through strategic adjustments.
  • Prepared presentations of financial data for senior executives, contributing to strategic decisions that resulted in 49% revenue growth.
  • Assisted executives with corporate presentations, allowing them to confidently present data and strategies to major stakeholders, which directly contributed to method.
  • Collaborated with key stakeholders to ensure timely execution of framework, achieving standard within initiative.
  • Collaborated with team of 5 in the development of initiative.
  • Effectively managed multiple logistical components of procedure, ensuring its delivery standard ahead of schedule.

Affiliations

  • Member, Association of Virtual Assistants (AVA)
  • American Institute of Professional Bookkeepers (AIPB)
  • International Virtual Assistants Association (IVAA)
  • American Marketing Association
  • Toastmasters International - Corporate Communication Chapter
  • Association for Computing Machinery
  • Member, Administrative Professionals Productivity Forum
  • Association of Executive and Administrative Professionals (AEAP)
  • Member, American Management Association (AMA)
  • National Notary Association (NNA) – 2021

Certifications

  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Effective Business Presentations Certification - Cedar Works
  • Certified Professional Secretary (CPS) - standard
  • Advanced Data Analytics Certificate - Coursera, LinkedIn Learning
  • Cisco Certified Network Associate (CCNA)
  • Basic Office Accounting Specialist Certification - Beacon Labs
  • Customer Service Excellence Certificate - program
  • Certified Confidentiality Officer (CCO) - system

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