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Skills

  • Stakeholder relations
  • Conflict resolution
  • Team management
  • Time management
  • MS Office
  • Sales forecasting
  • Loss prevention strategies
  • Employee training and development
  • Effective leader
  • Inventory management

Work Experiences

  • Increased revenue while also effectively targeting new markets by executing client relations and project management.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.
  • Kept track of 13 employees' daily activities and devised plans to address issues that resulted in standard.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class standard results.
  • Trained, coached, and mentored staff to ensure that the new program program was implemented smoothly.
  • Increased productivity by 10% while lowering staffing and operational costs.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Achieved 50% higher engagement in company surveys.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.

Summaries

  • Composed persona with a strong sense of motivation.
  • To drive improvements, launched and optimized focused on motivating employees and working with a variety of personality types.
  • Assistant Store Manager Trainee who is meticulous and has 10 years of initiative experience.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Within Retail, senior Assistant Store Manager Trainee and outstanding performer in performance reporting and workflow optimization.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Achieved a 24% improvement in service ratings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Tracked customer satisfaction metrics, achieving a 22% increase in Net Promoter Score (NPS) in metric.
  • Assisted in implementing a performance-based reward program, enhancing staff productivity by 24% through incentivization.
  • Processed store reports and analyzed sales data to uncover trends, driving a 38% increase in key product categories.
  • Assisted in budgeting and forecasting efforts, improving store spending efficiency by 25% year-over-year.
  • Managed the visual merchandising of the store, resulting in a 30% increase in impulse purchases among customers.
  • Improved cross-departmental collaboration, contributing to a 84% increase in store operational efficiency.
  • Resolved product issue through consumer testing.
  • Directed floor operations during major sales events, resulting in a 75% boost in daily revenue.
  • Reduced employee turnover by 15% by implementing team morale initiatives.
  • Monitored social media presence and customer feedback, driving engagement and improving online reviews by 74%.

Affiliations

  • Rotary International
  • Customer Service Professionals Network (CSPN)
  • Retail Merchandising and Marketing Association
  • Attended National Retail Development Summit – 2020
  • Project Management Institute
  • American Management Association (AMA)
  • Certified Customer Experience Professional (CCXP)
  • Member of the Local Chamber of Commerce Retail Sub-Group
  • American Marketing Association
  • Society of Women Engineers

Certifications

  • ServSafe Manager Certification – 2018
  • Certified Public Accountant
  • Certified Staff Scheduling & Workforce Management Specialist
  • Certified Public Accountant (CPA)
  • Certified Sales Leadership Professional (CSLP)
  • Human Resources for Retail Management Certificate - SHRM
  • Advanced Retail Analytics Certification - Power BI
  • Leadership Development Certification Program - Lakeside Partners
  • Certified Conflict Resolution Specialist (CCRS)
  • SHRM Senior Certified Professional (SHRM-SCP)

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