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Skills

  • Change management and adaptability
  • Budget management and financial forecasting
  • Inventory management
  • Relationship development
  • Regulatory compliance
  • Staff training/development
  • Customer Relationship Management (CRM)
  • Project organization
  • Decision-making under tight deadlines
  • Budget development

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Kept track of 14 employees' daily activities and devised plans to address issues that resulted in metric.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $7.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Implemented the method program and employed budget management to ensure that guests have a memorable, consistent, and positive experience.
  • Created and implemented new policies to increase productivity and lower overall framework costs.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Increased productivity by 12% while lowering staffing and operational costs.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Expertise in technology and product development.
  • Well-versed in vendor management and a stickler for deadlines.
  • Strong track record of developing precise and targeted business operations plans, managing procedure areas, evaluating performance, and implementing change.
  • Clear understanding of budget management and risk assessment as well as budget management training.
  • With 11 years of customer service experience, Dispatch Operations Manager is insightful.
  • Strengths in project management and stakeholder engagement backed up by Miscellaneous training.
  • To drive improvements, automated and coordinated focused on motivating employees and working with a variety of personality types.
  • In developing policies, managing category activities, and taking improved, be strategic.
  • Achieved a productivity boost of 70% across all dispatch teams.

Accomplishments

  • Reduced fuel consumption by 69% through the introduction of a fleet-wide eco-driving initiative.
  • Improved driver retention by 58% through the introduction of a driver feedback and recognition program.
  • Directed dispatch logistics across the West Coast, ensuring compliance with regulatory requirements and meeting 54% delivery service-level agreements (SLA).
  • Reduced operational costs by 36% through the implementation of route optimization software and fuel management best practices.
  • Led a cross-functional team of 2 in restructuring dispatch workflows, resulting in a 56% reduction in driver downtime.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated dispatch and fleet operations for 3 vehicles, ensuring adherence to all delivery schedules and service deadlines.
  • Implemented an automated workflow for dispatch tasks, decreasing human error by 68% and improving overall accuracy.
  • Led departmental budget planning for dispatch operations, identifying cost-saving measures that reduced overhead by $212,000.
  • Negotiated with vendors to secure strategic planning contracts, resulting in a cost savings of $245,000 annually across the entire fleet.

Affiliations

  • Member of the Emergency Dispatchers Association (EDA)
  • National Association of Social Workers
  • Lions Club
  • International Journal of Logistics Management – Affiliate Reviewer
  • Association for Supply Chain Management (APICS)
  • Team Lead in Lakeside Partners's Safety Council Training Initiative
  • Toastmasters
  • Lean Six Sigma Green Belt Certification - 2016
  • Freemason
  • Educational Partner at standard for Fleet Management Certification Program

Certifications

  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Dispatch Operations Manager (CDOM) – Beacon Labs
  • Certified Public Accountant
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified in Transportation and Logistics (CTL) - American Society of Transportation and Logistics (ASTL)
  • Advanced Fleet Operations Management Certification – Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Transportation Broker (CTB) – Transportation Intermediaries Association (TIA)
  • Project Management Professional (PMP) – Project Management Institute (PMI)

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