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Skills

  • Evidence-based judgment
  • Legal research and analysis
  • Collaborating with legal counsel
  • Therapy programs
  • Profit improvements
  • Leading operational reforms in legal processes
  • Healthy meal preparation
  • Advising on legal policy reform
  • Jurisprudence reporting and feedback
  • Administrative law procedures

Work Experiences

  • Adapted to evolving statutory interpretation.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Applied legal precedents in decisions.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $6 operating budget.
  • Built rapport with stakeholders.
  • 52% of decisions upheld on appeal.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Assessed credibility of oral testimonies.
  • Avoided potential appeals by 8.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Develop and lead an office staff that is productive and efficient.
  • Performance reporting and risk assessment experts.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Hearing Officer is a multi-talented Hearing Officer who is consistently rewarded for planning and operational improvements.
  • Hope to help Ironclad Systems achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Staff development that results in high-performing teams has been recognized.
  • Adept at ensuring protocols are updated.
  • Achieved 17% case resolution rate.

Accomplishments

  • Collaborated with team of 2 in the development of metric.
  • Resolved product issue through consumer testing.
  • Implemented digital case file management systems that improved case turnover and reduced office workload by 52%.
  • Established pre-hearing engagement sessions that resulted in a 63% reduction in case escalations.
  • Monitored pending legislation in stakeholder engagement and implemented compliance strategies that reduced legal inconsistencies across 4 jurisdictions.
  • Acted as an impartial third-party in mediations between contesting parties, resolving 79% of disputes out of court.
  • Drafted and reviewed 6 administrative rulings and decisions annually, overseeing fair and impartial outcomes.
  • Aided in the legal reform and shaping of hearing policies, spearheading strategic legislative changes in 2016.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed regulatory compliance for Miscellaneous organizations, ensuring adherence to new regulatory frameworks in 2021.

Affiliations

  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Administrative Law Section of the Federal Bar Association
  • American Society of Public Administration (ASPA)
  • International Ombudsman Association (IOA)
  • American Bar Association (ABA) - Administrative Law Section
  • National Association of Administrative Law Judiciary (NAALJ)
  • American Arbitration Association (AAA) – Panel Member
  • National Association of Social Workers
  • Jaycees

Certifications

  • Administrative Law and Policy Certification - process
  • Administrative Law Certification (ALC) - process
  • Digital Proofing and Evidence Admissibility Certification - Oregon
  • Apple Certified Associate (ACA)
  • Salesforce
  • Public Sector Conflict and Resolution Management Certification
  • Professional Arbitrator Certification - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)

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