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Skills

  • Patient education and counseling
  • Evidence-based judgment
  • Immunizations
  • Pharmacy operations management
  • Occupancy strategies
  • Compliance with federal and state regulations
  • Legislative and policy tracking
  • Case management and prioritization
  • Mediation and settlement negotiation
  • Relationship building and retention

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Adopted statewide in 2015.
  • Increased patient satisfaction by 6% within one year.
  • Collaborated with enforcement agencies.
  • Achieved swift resolutions in 75% of cases.
  • Collaborated with external legal experts.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Applied guidelines established by standard.
  • Built rapport with stakeholders.

Summaries

  • Achieved a 18% resolution rate.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Aligned decisions with legal precedents.
  • Exceptional communicator and proven problem solver.
  • Performance reporting and risk assessment experts.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bringing a successful career history of more than 6 years to the table.
  • Achieved swift settlements in 49% of cases.
  • Staff development that results in high-performing teams has been recognized.
  • Develop and lead an office staff that is productive and efficient.

Accomplishments

  • Authored 15 legal memoranda aimed at influencing internal policy reform efforts within the hearing office.
  • Worked closely with regulatory agencies to develop fair hearing guidelines, reducing procedural biases by 55%.
  • Collaborated with internal cross-functional legal teams to manage a docket of 14 cases, ensuring timely and balanced resolutions.
  • Resolved 15 complex legal disputes, ensuring timely decisions and reducing appeal rates by 59%.
  • Contributed to Top Performer-winning legal reforms by introducing process improvements and better adherence to industry-specific legislative provisions.
  • Led the appeals defense process in front of 16 judicial bodies, achieving a favorable outcome in 27% of cases.
  • Successfully delivered training on appeal procedures to 8 hearing officers and legal staff, fostering uniformity in adjudication.
  • Held jurisdiction over 8 administrative hearings per annum, ensuring due process and adherence to statutory guidelines.
  • Aided in the legal reform and shaping of hearing policies, spearheading strategic legislative changes in 2016.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • National Committee on Uniform Legal Writing
  • Toastmasters
  • National Center for State Courts (NCSC) – Member
  • American Marketing Association
  • American Society of Safety Professionals
  • American Society for Public Administration Dispute Resolution Section
  • National Institute of Governmental Purchasing (NIGP)
  • Administrative Law Section of the Federal Bar Association
  • International Association of Privacy Professionals (IAPP)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Public Manager® Program (CPM) - Northwind
  • Apple Certified Associate (ACA)
  • Certified Professional Mediator - metric
  • Certified Municipal Hearing Officer - Chicago
  • Administrative Law Certification (ALC) - process
  • Certified Public Accountant (CPA)
  • Certified Legal Negotiation Skills Specialist - Cedar Works
  • Project Management Professional (PMP)

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