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Skills

  • Service Quality Improvement
  • Staff training and development
  • First Aid/CPR
  • Cross-functional team collaboration
  • Process improvement
  • Relationship development
  • Client relationship management
  • Budget development
  • Inventory management
  • Communications

Work Experiences

  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Trained, coached, and mentored staff to ensure that the new program program was implemented smoothly.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Increased revenue while also effectively targeting new markets by executing stakeholder engagement and team leadership.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Worked directly with management, General Services Managers, and the standard department to brainstorm, discuss strategy, and mitigate initiative issues.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Achieved a 73% customer retention boost.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • General Services Manager who is forward-thinking and knows a lot about risk assessment.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Customer-focused General Manager with 17 years of experience who is committed to expanding budget management and quality assurance.

Accomplishments

  • Resolved product issue through consumer testing.
  • Monitored and optimized inventory forecasting, cutting unnecessary expenses by 65% through refined cost-benefit analysis.
  • Managed P&L for 7 departments or locations, generating a 38% increase in profitability.
  • Optimized office space utilization through effective planning and forecasting, resulting in savings of $4 in annual rent.
  • Developed contingency plans for supply chain disruptions, reducing delays by 52% during peak periods.
  • Achieved ISO OSHA for the facilities team by implementing rigorous quality control protocols.
  • Introduced an automated work order tracking system, reducing service request turnaround time by 28%.
  • Directed the relocation and consolidation of 4 facilities, achieving a seamless transition with zero operational disruptions.
  • Enabled the seamless execution of company expansion initiatives, adding 12 new facilities without exceeding budget or time constraints.
  • Developed and executed a facilities management strategy that reduced operating costs by 55% while maintaining high service levels.

Affiliations

  • International Council of Nurses
  • APICS Certified Supply Chain Professional (CSCP)
  • Association for Supply Chain Management (APICS)
  • American Society for Quality (ASQ)
  • American Marketing Association
  • Society of Women Engineers
  • Lions Club
  • International Public Management Association for Human Resources (IPMA-HR)
  • International Air Transport Association (IATA)
  • American Management Association (AMA)

Certifications

  • Certified Human Resources Specialist (CHRS) – Brightline
  • Risk Management Professional (RMP) - PMI
  • Certified Manager of Quality and Operational Excellence (CMQ/OE) - ASQ
  • Certified Contract Specialist (CCS) - National Contract Management Association
  • Six Sigma Green Belt - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Green Building Professional - program
  • Certified Public Accountant
  • Certified Professional in Supplier Diversity (CPSD) – Harbor & Co.
  • Certified Facility Emergency Coordinator (CFEC) – Lakeside Partners

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