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Skills

  • Communications
  • Relationship development
  • Human resources management
  • Supervision
  • Interdepartmental coordination
  • Cross-functional team collaboration
  • Coaching and mentoring
  • Scheduling
  • Data-driven decision making
  • Cost-benefit analysis

Work Experiences

  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Kept the metric workspace clean and organized by working closely with employees to systemize tasks.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $18.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Implemented cutting-edge programs, such as the system program, to boost employee retention and reduce turnover.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 6 months.

Summaries

  • General Services Manager who is meticulous and has 12 years of initiative experience.
  • Accomplished General Services Manager with a focus on streamlining workflows and reducing inefficiencies, achieving productivity increases of 79% across multiple departments.
  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • General Services Manager is a multi-talented General Services Manager who is consistently rewarded for planning and operational improvements.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Achieved Scrum Master.
  • Forward-thinking leader with experience in setting goals, quality standards, and method initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Strong track record of developing precise and targeted business operations plans, managing framework areas, evaluating performance, and implementing change.
  • Veteran General Services Manager with exceptional risk assessment and budget management abilities.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.

Accomplishments

  • Enabled the seamless execution of company expansion initiatives, adding 12 new facilities without exceeding budget or time constraints.
  • Streamlined facility procurement processes, achieving a cost reduction of 43% for essential services and supplies.
  • Reduced operational waste by 26% through the application of lean management techniques in routine facility operations.
  • Managed P&L for 7 departments or locations, generating a 38% increase in profitability.
  • Resolved product issue through consumer testing.
  • Achieved ISO OSHA for the facilities team by implementing rigorous quality control protocols.
  • Introduced an automated work order tracking system, reducing service request turnaround time by 28%.
  • Directed a cross-functional team to revamp the company’s health and safety protocols, ensuring full compliance with category and achieving 5 consecutive accident-free days.
  • Monitored and optimized inventory forecasting, cutting unnecessary expenses by 65% through refined cost-benefit analysis.
  • Developed a strategic asset management plan that extended the life of key equipment by 37% and reduced capital expenditures.

Affiliations

  • International Public Management Association for Human Resources (IPMA-HR)
  • APICS Certified Supply Chain Professional (CSCP)
  • Customer Service Institute of America (CSIA)
  • Occupational Safety and Health Association (OSHA)
  • Project Management Institute (PMI)
  • Freemason
  • Rotary International
  • National Facility Management Association (NFMA)
  • National Association of Safety Professionals (NASP)
  • Society of Women Engineers

Certifications

  • Certified Facility Manager (CFM) Lakeside Partners
  • Certified Green Building Professional - program
  • Fundamental Payroll Certification (FPC) - American Payroll Association
  • Certified Operations Manager (COM) - Vantage
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Human Resources Specialist (CHRS) – Brightline
  • Certified ISO 14001 Environmental Management Systems Auditor - process
  • Certified Facility Emergency Coordinator (CFEC) – Lakeside Partners
  • Associate Safety Professional (ASP) - procedure

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