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Skills

  • Customer service
  • Typing speed 5 WPM
  • Switchboard operation
  • Team management
  • Multi-line phone systems
  • Payment processing
  • Client confidentiality protocols
  • Confidentiality management
  • Budgets
  • First Aid/CPR

Work Experiences

  • Filed documents with courts on behalf of attorney.
  • Coordinated large-scale office events.
  • Consistently maintained an exceptional client satisfaction rate of 44% through empathetic communication and proactive problem-solving.
  • Answered 11 calls per the past year to help customers with their questions and concerns.
  • Scheduled and confirmed appointments with 6 lawyers.
  • Acted as the point of contact for client inquiries, carefully navigating sensitive information through polished client communication.
  • Completed expense reports.
  • Was in charge of time sheet reconciliation and monthly announcements.
  • Addressed client concerns respectfully.
  • Oversaw the delivery of category project by process team, which resulted in initiative.

Summaries

  • Legal Secretary with strong administrative support experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • When managing court filing procedures and deadlines, pays attention to details while also considering the big picture.
  • Consistently delivered error-free drafts.
  • Coordinated client meetings.
  • Achieved successful system legal outcomes.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at processing incoming and outgoing legal correspondence with utmost confidentiality, ensuring firm documents are handled securely and accurately.
  • Adept at handling confidential legal documents.

Accomplishments

  • Maintained confidentiality by strictly adhering to legal regulations such as initiative, ensuring client-sensitive information was handled appropriately and with no breaches.
  • Served as a liaison between clients and attorneys, answering legal queries and assisting in legal billing questions using procedure.
  • Handled client intake procedures, managing initial consultations, verifying legal forms, and improving client retention rates by 73%.
  • Supervised visitor check-in process, ensuring accurate visitor logs and improved office security with implementation of a new visitor management system.
  • Processed legal documentation for up to 7 cases daily with zero document misplacement in 2021, demonstrating exceptional attention to detail.
  • Resolved product issue through consumer testing.
  • Collaborated with legal professionals to update and streamline client databases with Jira, improving data accessibility by 40%.
  • Designed a daily tracking sheet to monitor court filing deadlines, reducing missed deadlines by 40% compared to previous methods.
  • Collaborated with team of 3 in the development of category.
  • Created and implemented key administrative processes that improved the office's document management system by 26%, reducing lawyer case preparation times.

Affiliations

  • Toastmasters
  • Clerks of Court Association
  • Legal Writing Institute (LWI)
  • American Association of Legal Professionals (AALP)
  • Association of Information Technology Professionals
  • Federation of Legal Support Professionals
  • American Institute of Legal Support Staff (AILSS)
  • Paralegal Association of Portland
  • International Association of Administrative Professionals
  • Continuing Education Programs for Legal Office Staff

Certifications

  • CompTIA Security+
  • Certified Information Privacy Professional (CIPP/US) – International Association of Privacy Professionals (IAPP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Client Communication Management Certification - framework
  • Risk Management Certification - Project Management Institute (PMI)
  • Certified Business Analysis Professional (CBAP)
  • Legal Calendaring and Scheduling Management Certificate - program
  • Fundamentals of Office & Legal Management - Harbor & Co.

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