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Skills

  • Inventory management
  • MS Office
  • Budgets
  • Legal Trek proficient
  • Document filing
  • First Aid/CPR
  • Spreadsheets
  • Payment processing
  • Legal document preparation
  • Civil law

Work Experiences

  • Assisted in drafting correspondence.
  • Acted as the point of contact for client inquiries.
  • Created and distributed monthly newsletters to clients.
  • Assisted in the preparation and filing of legal documents, reducing delays by 62% through attention to detail and proactive follow-ups.
  • Answered 11 calls per the past year to help customers with their questions and concerns.
  • Transported Jira to 6 months customer locations.
  • Consistently maintained an exceptional client satisfaction rate of 44% through empathetic communication and proactive problem-solving.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Kept track of all finances, deposits, and safes on a daily basis.
  • Contacted courts and legal representatives.

Summaries

  • Client-driven Law Office Receptionist with an expertise in optimizing scheduling software, ensuring attorneys' time is used efficiently and client needs are met without delays.
  • Accomplished Law Office Receptionist with the ability to train and mentor 16 new receptionists, enhancing team efficiency and service quality.
  • Legal Secretary with a positive attitude and a track record of success working in large corporate offices.
  • Coordinated complex schedules.
  • Within Miscellaneous, senior Law Office Receptionist and outstanding performer in team leadership and process improvement.
  • Achieved accuracy through data entry.
  • Contributed to seamless office operations.
  • Contributed to successful court outcomes.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Legal Secretary with strong administrative support experience.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed 15 client records using legal office software, ensuring data accuracy and fast retrieval by reducing file errors by 53%.
  • Collaborated with legal professionals to update and streamline client databases with Jira, improving data accessibility by 40%.
  • Scheduled and coordinated 16 weekly consultations and internal meetings, ensuring seamless communication between attorneys and clients.
  • Implemented a follow-up system to ensure all post-meeting action items from legal consults were completed, raising client satisfaction ratings by 31%.
  • Updated attorney calendars with 41% accuracy, significantly reducing scheduling conflicts and improving workflow efficiency.
  • Created an intake call script that improved first client contact resolution by 68% through comprehensive legal issue triage.
  • Handled client payments and tracked invoices using Microsoft Excel, increasing on-time payments by 59% within 2020.
  • Documented and resolved framework which led to method.
  • Managed email correspondence for assigned attorneys, arranging meetings and maintaining a high level of confidentiality.

Affiliations

  • National Court Reporters Association (NCRA)
  • Legal Administration and Management Association
  • American Association for Justice (AAJ)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Institute of Legal Secretaries and PAs
  • American Medical Informatics Association
  • International Association of Administrative Professionals (IAAP)
  • American Bar Association (ABA) – Paralegal Section

Certifications

  • Apple Certified Associate (ACA)
  • Certified Information Privacy Professional (CIPP/US) – International Association of Privacy Professionals (IAPP)
  • Scheduling and Timekeeping Professional Certificate - standard
  • CompTIA Network+
  • Certified Legal Receptionist (CLR) - Legal Support Academy
  • Records Management Certificate - Association for Information and Image Management (AIIM)
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Document Drafting Specialist Certification - National Society for Legal Technology (NSLT)
  • Certified Business Analysis Professional (CBAP)

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