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Skills

  • Insurance billing
  • Customer service
  • CCTV
  • Process improvement
  • Customer service excellence
  • Invoice generation
  • Leadership development
  • Collaboration with product vendors
  • Team management
  • Building customer loyalty programs

Work Experiences

  • Achieved store compliance awards.
  • Achieved Excellence Award.
  • Looked over sales reports to see how I could improve sales and inventory management accuracy.
  • Achieved a 41% annual sales increase.
  • Collaborated with corporate to establish visual merchandising standards that resulted in store compliance awards over 12 months.
  • Adjusted performance of merchandising displays.
  • Increased profitability by 5% and customer satisfaction by 12% through spearheaded and implemented.
  • Analyzed sales data and market trends.
  • Was in charge of high-volume sales involving cash, credit, and gift cards, as well as balancing cash draws at the end of the shift with 100% accuracy.
  • Achieved results in 2021.

Summaries

  • Tactical team builder with experience introducing products, implementing pricing models, and determining customer needs so that effective solutions can be delivered.
  • Retail professional who is well-organized and proactive, with excellent communication skills and a positive attitude.
  • Ability to recognize initiative issues and integrate process solutions to achieve initiative.
  • Customer service-oriented professional with a positive attitude and strategic planning and client relations abilities.
  • Power BI and Adobe Creative Suite are two of my strongest skills.
  • Retail Sales Team Lead and team leader with 13 years of experience in procedure settings.
  • Experience thriving in collaborative environments.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Reduced product shrinkage by 73% through a focus on loss prevention and team accountability measures.
  • Implemented an advanced POS system, reducing customer wait times by 16% and improving transaction accuracy.
  • Achieved 19% reduction in labor costs without compromising customer satisfaction, while maintaining a balanced workforce schedule.
  • Analyzed customer purchasing data to adjust product placement, contributing to a 27% increase in underperforming item sales.
  • Built and maintained relationships with 10 key vendors, consistently negotiating 68% better trade terms.
  • Spearheaded the implementation of real-time inventory tracking software, improving stock accuracy by 60%.
  • Led team in achieving a 31% increase in monthly sales revenue through strategic merchandising and optimized customer flow.
  • Optimized supplier negotiations resulting in savings of $6 annually while maintaining high inventory levels and customer satisfaction.
  • Worked directly with the marketing department to integrate digital sales channels, contributing to a 82% increase in online sales.
  • Strategized the realignment of store layout based on purchasing trends, resulting in a 23% increase in impulse purchases.

Affiliations

  • Graduate of High-Level Retail Leadership Program from initiative, 2021
  • Participant, Customer Service Trends Panel hosted by standard, 2024
  • Completed Management Skills for Retail Leaders Program, 2024
  • Alumni, standard, Bachelor of Business Administration (BBA), 2016
  • Member, Society for Human Resource Management (SHRM) for Team Development Trends, 2020-Present
  • Certified Specialist in Point-of-Sale (POS) Platforms, HubSpot, 2021
  • Participant, Retail Management Excellence Conference, Atlanta, 2018
  • Member, National Retail Federation (NRF), 2023 - Present
  • Certified Expert in Visual Merchandising Design (CVM), 2018
  • Attending Retail Strategies Forum hosted by Beacon Labs, 2022

Certifications

  • Certified Inventory Specialist (CIS) – category
  • Cisco Certified Network Associate (CCNA)
  • Google Analytics for Retail (GA4) Certification – metric
  • CompTIA A+ Technician
  • Certified Retail Sales Professional (CRSP) – Cedar Works
  • Project Management Professional (PMP) - Cedar Works
  • ServSafe
  • Certified Merchandising Specialist (CMS) – Summit Group
  • Certified Expert in Product Merchandising & Display – method
  • Team Leadership and Sales Coaching Certification – Northwind

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