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Skills

  • Conflict resolution
  • Data analysis and reporting
  • Case management and client referral
  • Metric equipment
  • Progress evaluations
  • Client intake process optimization
  • Business operations
  • EMR / EHR
  • Relationship development
  • Multilingual communication abilities (e.g., Mandarin)

Work Experiences

  • Compared treatment plans to individual goals as well as industry standards.
  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.
  • Collaborated with the city council to create policies streamlining resource distribution to low-income communities, benefiting 11 residents.
  • Gathered feedback and support from grassroots supporters in order to strengthen the group's position.
  • Coordinated inter-agency collaboration between public health, housing, and workforce organizations to serve integrated needs, leading to a 58% improvement in client outcomes.
  • Authored grant proposals.
  • Achieved a 51% increase in program utilization.
  • Addressed food insecurity.
  • Collaborated with people from various disciplines to provide patients with coordinated care.
  • Accomplished this within 14 days.

Summaries

  • Achieved 12 successful transitions to stable housing.
  • Collaborative policy advocate, developing streamlined procedures with the city council that benefited 10 at-risk residents through improved resource distribution efficiency.
  • Attempt to use abilities and make significant changes in the system area.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Assisted clients in accessing mental health services.
  • Professional who is proactive and resourceful in making appropriate decisions for high-quality, cost-effective care.
  • Case Manager who is well-versed in coordinating care for system people.
  • Operates in high-stress situations while recommending the best resources and courses of action to meet the needs of patients and restore their quality of life.
  • Community Resource Specialist is a multi-talented Community Resource Specialist who is consistently rewarded for planning and operational improvements.
  • Gifted community and social services leader with a track record of system activism, program coordination, and foundation building.

Accomplishments

  • Increased volunteer engagement in community programs by 62% through the introduction of a structured rewards and recognition system.
  • Negotiated partnerships with Vantage resulting in 10% increase in accessibility to new resources for disadvantaged groups.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a partnership with standard, leading to an increase of 10% in resource grants received for the fiscal year.
  • Established partnerships with framework to secure resource donations, increasing budget efficiency by 52% annually.
  • Led a comprehensive needs assessment, reducing program redundancy by 36% while enhancing access to core services.
  • Utilized data analysis tools to track and report on program performance, leading to a 63% increase in client satisfaction.
  • Reduced client service gaps by conducting focus groups, translating findings into actionable plans that improved service reach by 77%.
  • Managed annual program budget of 16 for standard, achieving a 18% under-run while maintaining service levels.
  • Collaborated with team of 10 in the development of procedure.

Affiliations

  • Community Toolbox Contributor initiative
  • Lions Club
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • National Council on Aging (NCOA) member
  • American Medical Informatics Association
  • Institute of Community Services Leaders (ICSL)
  • American Case Management Association (ACMA)
  • United States Interagency Council on Homelessness (USICH) Peer Contributor

Certifications

  • Certified Diversity & Inclusion Specialist (CDIS) - 2024
  • Certification in Social Impact Measurement - Meridian
  • First Aid/CPR Certified
  • Certified Advanced Homeless Outreach Specialist - initiative
  • Cisco Certified Network Associate (CCNA)
  • Case Management Certification (Commission for Case Manager Certification)
  • Human Services Board-Certified Practitioner (HS-BCP), 2023
  • FEMA Professional Development Series (PDS) Certification - 2017
  • Apple Certified Associate (ACA)
  • NASW Credentialed Social Worker - framework

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