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Skills

  • Team management
  • Operational improvement
  • Award-winning dispatch performance (2018)
  • Adherence to public safety protocols
  • Law Enforcement Protocol Adherence
  • Disaster response coordination
  • Digital communication systems proficiency
  • Performance metrics tracking for response times
  • Emergency response scenario simulations
  • Customer service

Work Experiences

  • Coordinated with neighboring dispatch centers during resource shortages, ensuring all units were appropriately deployed to maintain public safety.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Automated routine log-checks.
  • Assumed leadership during emergency scenarios.
  • Consistently performed over a 18 months.
  • Adapted quickly to evolving situations, adjusting officer deployment protocols based on real-time data with a 100% accuracy rate.
  • Coordinated response units effectively.
  • Addressed over 14 911 calls per week while maintaining composure and reducing average call resolution time by 50%.

Summaries

  • Adaptable and focused dispatcher.
  • Dispatching procedures and policies are well-understood.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Experienced in managing emotions and remaining calm under pressure.
  • Certified dispatcher with expertise in emergency response metrics.
  • Adept at handling multi-channel systems.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accurately identified critical details.
  • Vendor management geography and streets are familiar to me.

Accomplishments

  • Identified recurring issues within dispatch workflows and proposed solutions that improved overall efficiency by 31%.
  • Monitored and evaluated dispatch operations for continuous improvements, leading to an Excellence Award or department-wide commendation in 2020.
  • Resolved product issue through consumer testing.
  • Assisted in the deployment of specialized technology to optimize call management, reducing error rates by 41% and improving officer safety.
  • Collaborated with team of 3 in the development of standard.
  • Implemented new training procedures for handling multi-agency incidents, leading to a 79% reduction in miscommunications.
  • Delivered timely and accurate updates to officers on process incidents, significantly improving situational awareness.
  • Contributed to officer safety by providing critical live intel during metric operations, resulting in a successful outcome.
  • Recognized by superiors for coordinating inter-agency efforts during resource shortages, ensuring no delays in response times.
  • Trained new dispatch recruits on handling high-pressure situations, resulting in 10% improvement in response quality.

Affiliations

  • National Association of Social Workers
  • Contributor to Police Dispatcher Operations Improvement Planning Committee
  • Member of Georgia Association of Public Safety Officers
  • Completed advanced training in Multi-Agency Coordination via HubSpot platforms
  • Society of Women Engineers
  • American Medical Informatics Association
  • Emergency Telecommunicator Course Certification achieved in 2016 via standard
  • Freemason
  • Association for Computing Machinery
  • Participated in Project 25 Compliance Committee for Digital Communication Systems

Certifications

  • Coaching for Emergency Communication Professionals Certification - Northwind
  • Basic Telecommunications Proficiency Certificate - Austin
  • Multi-Line Response and Coordination Certification - Vantage
  • Project Management Professional (PMP)
  • Emergency Medical Dispatcher (EMD) - Brightline
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Public Safety Telecommunicator Certification (PST) – Vantage
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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