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Skills

Handling classified/sensitive information
Award-winning dispatch performance (2018)
Customer service excellence in emergency scenarios
Geographic Information System (GIS) usage
Communications
Budgets
Law Enforcement Protocol Adherence
Critical thinking in crisis management
Digital communication systems proficiency
Project organization

Work Experiences

Assessed urgency of calls.
Addressed over 12 911 calls per week.
Coordinated large-scale emergency responses.
Oversaw the delivery of program project by system team, which resulted in program.
Automated routine log-checks.
Coordinated response units effectively.
Consistently performed over a 18 months.
Had an excellent attendance record and was always on time for work.
Awarded Dispatcher of the Year in 2022.
Assumed leadership during emergency scenarios.

Summaries

Accomplished Law Enforcement Dispatcher recognized for accurate, rapid call prioritization and dispatch, with a track record of meeting 95% response standards through CAD systems.
Decreased miscommunication by standardizing protocol for emergencies.
Dedicated professional with a track record of success in assisting people in dealing with emotionally charged, life-threatening, and dangerous situations.
Awarded Dispatcher of the Year in 2021.
Dedicated 911 Dispatcher with 5 years of experience in the field.
Contributed to team success.
Decreased response times by 20%.
Contributed to overall response enhancements within the team.
Coordinated efforts in routine and high-profile emergencies.
Within Miscellaneous, senior Law Enforcement Dispatcher and outstanding performer in budget management and quality assurance.

Accomplishments

Played a key role in reducing officer downtime between calls by implementing data-driven dispatch optimizations.
Identified recurring issues within dispatch workflows and proposed solutions that improved overall efficiency by 31%.
Recognized for achieving a 27% reduction in misrouted calls by introducing enhanced call-handling protocols during 2019.
Monitored and evaluated dispatch operations for continuous improvements, leading to an Excellence Award or department-wide commendation in 2020.
Developed strategy to manage multi-agency responses, improving command communication flow by 26%.
Awarded Outstanding Service Award for exceptional performance in resource coordination during emergency events spanning 6 months.
Recognized with Innovation Award for demonstrating consistent accuracy in high-pressure situations across one year.
Handled sensitive communications for high-profile events while ensuring confidentiality and integrity of dispatch logs.
Implemented new training procedures for handling multi-agency incidents, leading to a 79% reduction in miscommunications.
Managed high-volume incoming calls during emergencies, maintaining call logs with 72% accuracy for legal documentation purposes.

Affiliations

Certified Dispatch Instructor through method, achieved in 2020
International Council of Nurses
Working Group Member, Public Safety Answering Point (PSAP) Improvement Initiatives
Association for Supply Chain Management (APICS)
Lions Club
National Association of Social Workers
Completed Crisis Communication Certification Course via system
Jaycees
Project Management Institute
Collaborative Emergency Dispatch Simulation Facilitator for Ironclad Systems

Certifications

Certified Public Accountant
CPR/AED Certification, method
Critical Incident Stress Debriefing Certification - Harbor & Co.
911 Communications Officer Certification - Raleigh
Certified Dispatcher Instructor – Columbus Academy
ICS-100: Introduction to the Incident Command System - FEMA
Traffic Incident Management (TIM) Responder Training - Lakeside Partners
Advanced Law Enforcement Dispatching Techniques - Northwind
Criminal Justice Information Systems (CJIS) Compliance Training - Portland
Emergency Medical Dispatcher (EMD) - Brightline

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