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Skills

  • Immunizations
  • Budget management and financial forecasting
  • Lean management principles for healthcare operations
  • Quality assurance in healthcare settings
  • Performance Tracking and Metrics Reporting
  • Grant writing and securing additional funding
  • Cost reduction strategies without compromising care
  • Accreditation coordination
  • Cross-departmental communication protocol design
  • Electronic Health Record (EHR) system implementation

Work Experiences

  • Identified
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Improved locomotive material expense tracking by 14%.
  • Made a proposal
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Won
  • Advised
  • Successfully led key projects that yielded a procedure.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Quickly identified problems and alerted Nursing Home Administrator to any potential project delays.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Articulate
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Customer service specialist with 17 years of method experience who is dedicated and detail-oriented.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Nursing Home Administrator with 8 years of successful quality assurance and process improvement experience.
  • Versatile
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.

Accomplishments

  • Implemented a cost-saving initiative that reduced overall operational expenses by 49% without sacrificing quality of care.
  • Boosted facility occupancy by 44% through targeted marketing initiatives and strategic partnerships.
  • Led cross-departmental teams in improving resident satisfaction scores by 33% over 18 months.
  • Streamlined the recruitment process, reducing time-to-fill positions by 11 weeks and increasing staffing levels by 20%.
  • Reduced staff turnover by 73% by implementing employee retention and development programs.
  • Implemented a new training program for nursing staff, leading to a 22% improvement in clinical skills and patient outcomes.
  • Achieved 15 consecutive inspections with zero deficiencies through rigorous compliance management.
  • Led the charge on installing Workday, improving response times to resident needs by 42%.
  • Collaborated with local health agencies to offer new care services, resulting in a 54% increase in referrals.
  • Played a pivotal role in negotiating a partnership contract with framework, improving integrated care services.

Affiliations

  • LeadingAge – State and National Chapter Member
  • National Association of Long-Term Care Administrator Boards (NAB)
  • Toastmasters
  • Nursing Home Infection Prevention Network (NHIPN)
  • Healthcare Financial Management Association (HFMA)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • National Association of Social Workers
  • American Association of Healthcare Consultants (AAHC)
  • American Medical Informatics Association

Certifications

  • Certified Professional in Healthcare Information & Management Systems (CPHIMS)
  • SHRM Certified Professional (SHRM-CP)
  • Elder Care Coordination Certification
  • Certified Health Safety Professional (CHSP)
  • Board Certified in Healthcare Management (FACHE)
  • Certified in Risk Management (CRM) for Healthcare
  • Advanced Post-Graduate Certificate in Palliative Care Management
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Hospice & Palliative Care Administrator Certified (HPCC)

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