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Skills

  • Hardware diagnosis
  • Interpersonal and written communication
  • Operational improvement
  • Agile methodology
  • Data analysis
  • Problem resolution
  • Process implementation
  • Equipment repair
  • Application installations
  • Extremely organized

Work Experiences

  • Used system and program techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Researched, documented, and escalated support cases to higher levels of support when I was unable to resolve issues using available resources.
  • Responded to 11 individual tickets to provide Workday and SAP end-user support every week.
  • Achieved a 60% faster adoption rate.
  • Achieved a 70% success rate in early tests.
  • Achieved top-tier user satisfaction scores.
  • Created multi-threaded admin web applications based on metric.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assisted various business groups with document organization and dissemination during acquisitions.

Summaries

  • Experienced creator of user materials in a variety of formats.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Team player who is proactive and hardworking, with a focused mentality and a methodical approach.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Procedure Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Method, category, and program are all available.
  • Looking forward to taking on a new challenge with a successful team.
  • In a fast-paced environment, adept at both hardware and software troubleshooting.
  • Among his accomplishments is the creation of a metric app for use in the framework industry.
  • Customer Engineer with process improvement and team leadership abilities.

Accomplishments

  • Represented
  • Recommended
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Established
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Design: Responsible for creative design for prominent category.
  • Ensured
  • Recorded
  • Integrated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • Active member of the Cloud Infrastructure Technology Association (CITA)
  • Participant in the Business Process Automation Forum 2016
  • Affiliate member of InfraGard to enhance skills in secure infrastructure setup and maintenance
  • Member of the Customer Experience Professionals Association (CXPA)
  • Completed Lean Six Sigma Green Belt certification with procedure
  • Completed Certified Customer Success Manager (CCSM) program from framework
  • Trained in Certified Technology Specialist (CTS) for deployment and integration of client solutions
  • Participant in Project Management Institute (PMI) certification program
  • Completed Energy-Efficient Technologies in IT certification, focusing on cost-saving hardware optimization
  • Member of the IEEE Computer Society specializing in hardware integration and support

Certifications

  • Apple Certified Associate (ACA)
  • ServSafe
  • Microsoft Certified: DevOps Engineer Expert
  • Certified Service Management Professional (CSMP) by Brightline
  • Certified Protection Officer (CPO)
  • Certified Microsoft Dynamics 365 Functional Consultant
  • Certified Systems Engineer (CSE) - 2024
  • SHRM Certified Professional (SHRM-CP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Certified Technology Specialist (CTS) framework

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