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Skills

  • Lead development
  • Dining customer service
  • Prompt table clearance
  • Cold calling
  • Territory Sales Experience
  • Creative problem solving
  • Business Strategy
  • Customer needs assessment
  • Wine pairings
  • New employee mentoring

Work Experiences

  • Achieved President's Club for outstanding leadership in the training of front-of-house employees, recognized across Denver for innovative learning methods.
  • Implemented new drink policies that resulted in a 2% reduction in over-pouring.
  • Built a specialized training module for handling large parties.
  • Verified that all 10 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Achieved results within the first 5 months of launch.
  • Accelerated growth and server development.
  • Evaluated and provided feedback to server employees on a regular basis.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $2 in daily wine sales.
  • Boosted morale and team spirit.
  • Kept an eye on staff money handling for signs of fraud, such as card skimming.

Summaries

  • Food and wine pairing is something she excels at.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • In-depth knowledge of all customer-facing areas.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Server Trainer is a resourceful Server Trainer who excels at creating memorable dining experiences.
  • Outgoing and enthusiastic about training new employees.
  • Exceptional at forming bonds with employees and motivating them to achieve their goals.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.

Accomplishments

  • Oversaw store renovation and expansion project, which increased revenue by 9%.
  • Achieved a 80% improvement in server synchronization with kitchen during peak hours via updated communication protocols.
  • Recognized for method.
  • Championed the integration of digital training tools (Asana), cutting down learning time for new hires by 82% and enhancing training efficiency.
  • Documented and resolved standard which led to initiative.
  • Resolved product issue through consumer testing.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Won “metric” Award for system.
  • Revamped the scheduling and shift rotation system, improving server availability during high-demand periods by 33%.
  • Reduced operational bottlenecks during peak dining hours through strategic staff deployment, resulting in a smoother shift flow.

Affiliations

  • The Hospitality Guild 2023
  • Association of Information Technology Professionals
  • Lions Club
  • American Culinary Federation (ACF)
  • National Society of Leadership and Success 2020
  • Certified Service Training Professional (CSTP) 2024
  • American Customer Satisfaction and Loyalty Network 2015
  • Restaurant Operations Managers Association
  • SafeServe Certification 2019
  • Society of Human Resource Management

Certifications

  • Conflict Resolution Specialist Certification
  • Retail Sales and Marketing Certification by Brightline
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • First Aid/CPR Certified
  • Certified Trainer for High-Volume Dining by National Restaurant Association
  • Certified Specialist of Wine (CSW) by Society of Wine Educators
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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