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Skills

  • Knowledge of state and federal assistance programs
  • Process improvement through technology
  • Client grievance resolution
  • Financial eligibility determination
  • High-volume caseload efficiency
  • Report writing and documentation
  • Workflow Optimization
  • Framework equipment
  • Communications
  • First Aid/CPR

Work Experiences

  • Oversaw the delivery of standard project by framework team, which resulted in standard.
  • Assessed and processed over 3 new applications per month, reducing error rates by implementing a checklist system for compliance requirements.
  • Addressed issues related to eligibility and benefits.
  • Built community partnerships with employment agencies.
  • Achieved over 23% approval rate on initial applications.
  • Assisted 15 low-income individuals.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to recovering over $13 in misappropriated benefit funds.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Contributed to reducing onboarding times by 6 months.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Economic Service Worker is a multi-talented Economic Service Worker who is consistently rewarded for planning and operational improvements.
  • Strategic Professional Fundraiser generates over $15 for non-profit organizations on a regular basis.
  • Offering strategic planning and 13 years of experience in strategic planning.
  • Assisted 15 low-income individuals.
  • Achieved an impressive 72% accuracy rate.
  • Adaptive to changing regulations and policies, providing expert recommendations that enhance program efficiency and decrease client wait times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional Fundraiser with 11 years of planning special campaigns and fundraising events.

Accomplishments

  • Identified and resolved recurring client documentation errors, which reduced re-processing times by 78%.
  • Proactively identified systemic issues in benefit approval processes, working with IT to resolve them and cutting reapplication rates by 69%.
  • Enhanced client support tools, resulting in a 22% decrease in client wait times for benefit inquiries.
  • Led cross-training initiatives on new benefits software, improving employee proficiency and reducing errors by 66%.
  • Successfully advocated for 16 clients during administrative hearings, reversing 40% of initial benefit denials and securing timely aid distribution.
  • Led data entry efforts on service applications, ensuring 72% faster processing times compared to previous quarters.
  • Fostered stronger partnerships with local social service entities, increasing referral intake by 81%.
  • Devised ongoing training workshops on evolving benefit program regulations, boosting staff compliance by 20%.
  • Oversaw the processing of client benefits, reducing errors by 48% over a period of three years.
  • Drafted and analyzed quarterly reports for compliance, leading to more efficient budget allocation and program compliance.

Affiliations

  • Project Management Institute
  • State Coalition for Low-Income Assistance Program Raleigh
  • Association of Information Technology Professionals
  • National Council of Nonprofits
  • Alliance to End Hunger
  • National Association of Social Workers (NASW) - State Chapter Raleigh
  • Lions Club
  • National Community Action Partnership (NCAP)
  • Council on Social Work Education (CSWE)
  • National Association for the Education of Homeless Children and Youth (NAEHCY)

Certifications

  • Certified Welfare Eligibility Worker
  • Advanced Certified Interagency Integration Specialist
  • Medicaid Management Information Systems (MMIS) Proficiency Certification
  • Certified Public Financial Aid Administrator
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Case Manager (CCM)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Digital Client Services for Public Programs
  • Crisis Intervention Specialist Certification (CISC)

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