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Skills

  • Process improvement
  • Customer service
  • Client relationship management
  • Report writing and documentation
  • Low-income population advocacy
  • Client retention strategy development
  • Workflow Optimization
  • Cross-departmental communication
  • File auditing compliance
  • Team building

Work Experiences

  • Built community partnerships with local housing agencies.
  • Looked for industry trends on social media and through online sources.
  • Built and maintained productive relationships with local community groups, growing referral systems and enhancing outreach by 73% %.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Based proposals on performance metrics.
  • Achieved an accuracy rate of 29%.
  • Achieved results within 6 months.
  • Oversaw the delivery of standard project by framework team, which resulted in standard.
  • Assessed and processed over 11 new applications per month.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved an impressive 72% accuracy rate.
  • Expertise in corporate relationship management and negotiation.
  • Adaptive to changing regulations and policies, providing expert recommendations that enhance program efficiency and decrease client wait times.
  • Assisted low-income individuals with public assistance applications.
  • Achieved 55% improvement in client satisfaction.
  • Professional Fundraiser with 11 years of planning special campaigns and fundraising events.
  • Built partnerships to improve access to essential services.
  • Accomplished Economic Service Worker.
  • Assisted vulnerable families in obtaining financial support.

Accomplishments

  • Created a client outreach program that expanded service access to underrepresented regions, boosting client applications by 34%.
  • Identified and resolved recurring client documentation errors, which reduced re-processing times by 78%.
  • Devised ongoing training workshops on evolving benefit program regulations, boosting staff compliance by 20%.
  • Enhanced client support tools, resulting in a 22% decrease in client wait times for benefit inquiries.
  • Improved client education on available benefits programs, increasing successful application submissions by 38% over two years.
  • Oversaw the processing of client benefits, reducing errors by 48% over a period of three years.
  • Tracked and analyzed requests for service expansions, presenting data-driven recommendations that led to a initiative policy change.
  • Utilized expertise in income verification to reduce common errors, leading to 21% fewer rejections due to documentation issues.
  • Led data entry efforts on service applications, ensuring 72% faster processing times compared to previous quarters.
  • Collaborated with team of 4 in the development of method.

Affiliations

  • Association for Computing Machinery
  • National Human Services Assembly
  • National Association of Eligibility Workers (NAEW)
  • National Organization for Human Services (NOHS)
  • National Association of Public Child Welfare Administrators (NAPCWA)
  • Council on Social Work Education (CSWE)
  • Public Health Accreditation Board
  • Food Research & Action Center (FRAC)
  • State Economic and Social Justice Taskforce Columbus
  • National Association for Welfare Research and Statistics (NAWRS)

Certifications

  • Crisis Intervention Specialist Certification (CISC)
  • Certified Social Services Worker (CSSW)
  • Salesforce
  • Certified Public Assistance Eligibility Worker
  • Certified Professional in Client Relations Management (CPCM)
  • Public Benefits Specialist (PBS) Certification
  • Welfare Fraud Prevention Specialist (Certification)
  • Advanced Certified Interagency Integration Specialist
  • Certified Financial Social Work (CFSW)
  • National Eligibility Worker Certification (NEWC)

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