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Skills

  • Guest relations management
  • Bill computation
  • Project organization
  • Communications
  • Food tray carrying
  • Process improvement
  • Business operations
  • Banquet coordination
  • System equipment
  • Conflict de-escalation

Work Experiences

  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved results within two years.
  • Achieved a 56% reduction in complaints.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the marketing team.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Achieved a 17% boost in online reviews.
  • Achieved results in Denver.
  • Boosted sales by an average of $4 per shift.
  • Collaborated with the marketing team to provide feedback on seasonal promotions, contributing to a 84% increase in visitor traffic during method.

Summaries

  • Consistently achieved and exceeded sales targets by promoting Workday, increasing upselling revenues by $18 in Austin.
  • Championed cleanliness procedures.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Efficient Front of House Associate with over 3 years of experience in standard and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated effectively with the kitchen team.
  • Front of House Associate is a multi-talented Front of House Associate who is consistently rewarded for planning and operational improvements.
  • Consistently motivated staff.
  • Clear understanding of stakeholder engagement and risk assessment as well as stakeholder engagement training.
  • Boosted revenue by an average of $6 per shift.

Accomplishments

  • Effectively handled guest billing, lowering discrepancies by 79% and improving the end-of-day closing processes by 7%.
  • Exceeded monthly reservation targets by 57% through proactive communication and personalized guest services at framework.
  • Proactive in upselling restaurant promotions and seasonal items, leading to an increase in revenue of $5 over one year.
  • Coordinated large group bookings and special events, enhancing customer satisfaction by offering personalized services catering to 12 guests or more.
  • Tracked customer satisfaction through post-service surveys, identifying areas for improvement and boosting repeat customer ratio by 22% over several months.
  • Quickly adapted to new management policies and procedures, keeping customer satisfaction levels consistent during internal changeovers.
  • Optimized guest flow during concert events, reducing entrance wait times by 15% and enhancing overall guest satisfaction.
  • Utilized conflict de-escalation techniques to resolve high-pressure situations, maintaining a professional environment and retaining customer loyalty by 81% over 18 months.
  • Ensured food safety and allergy protocol compliance at all times, reducing allergy-related incidents to zero over one year.
  • Resolved on-site customer conflicts, de-escalating situations and maintaining positive guest experiences through trained, tactful communication.

Affiliations

  • Professional Convention Management Association (PCMA)
  • Amusement & Theme Park Food Alliance
  • Association for Computing Machinery
  • American Medical Informatics Association
  • HOSPA (Hospitality Professionals Association)
  • Jaycees
  • Global Food & Beverage Affiliate Network (GFBAN)
  • American Marketing Association
  • Meeting Professionals International (MPI)
  • Society of Women Engineers

Certifications

  • Conflict and Complaint Resolution Title by Vantage
  • Food Safety Manager Certification by Lakeside Partners
  • Customer Relations Management (CRM) Software Training by QuickBooks
  • Certified Business Analysis Professional (CBAP)
  • Certified Food & Hygiene Level 1 by category
  • Certified Wait Staff Professional by Lakeside Partners
  • Customer Experience Management Certification by Cedar Works
  • Certified Food & Hygiene Level 2 by metric
  • Restaurant Management Certificate by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)

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