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Skills

  • Effective use of customer surveys
  • Ability to handle dietary restrictions and food allergies
  • Food preparation
  • Active Listening and Communication Skills
  • Problem resolution
  • Table setting
  • Compliance with health and safety regulations
  • Project organization
  • Business operations
  • Team management

Work Experiences

  • Transported SAP to the past year customer locations.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 11%.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Anticipated guest needs during periods of high traffic, leading to a marked improvement in guest experience and service speed during framework.
  • Evaluated a 17 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Conducted follow-ups with guests after large events.
  • Answered 5 calls per two years to help customers with their questions and concerns.
  • Collaborated with kitchen staff.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Built strong relationships with returning guests.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at on-the-spot conflict resolution.
  • Confirmed details with guests.
  • Championed cleanliness procedures.
  • Achieved a 20% increase in repeat business.
  • Front of House Associate with 12 years of successful client relations and workflow optimization experience.
  • Boosted revenue by an average of $6 per shift.
  • Conducted reservation follow-ups.

Accomplishments

  • Provided daily service summaries to management, leading to operational improvements that increased average table turnover rate by 30% during busy hours.
  • Proactive in upselling restaurant promotions and seasonal items, leading to an increase in revenue of $5 over one year.
  • Introduced a customer feedback system that enhanced online presence, leading to a 54% improvement in reviews and boosting overall ratings by 6 stars.
  • Initiated a tip-sharing program that increased team cooperation and resulted in more equitable compensation, raising overall team satisfaction by 19%.
  • Collaborated with management and kitchen staff to ensure timely delivery of orders, resulting in a 15% reduction in meal errors for guests with dietary restrictions.
  • Resolved on-site customer conflicts, de-escalating situations and maintaining positive guest experiences through trained, tactful communication.
  • Helped introduce environmentally friendly practices, reducing waste by 15% and earning a green certification within 18 months.
  • Increased daily sales by exceeding upselling targets of Salesforce, contributing an additional $7 in revenue over the past year.
  • Utilized reservation tracking software to reduce errors in booking management, increasing table utilization by 29% during peak hours.
  • Designed and maintained social media accounts to increase foot traffic, resulting in a 48% growth in customer visits during promotional periods.

Affiliations

  • Foodservice Consultants Society International (FCSI)
  • Customer Experience Professionals Association (CXPA)
  • International Association of Culinary Professionals (IACP)
  • Professional Convention Management Association (PCMA)
  • United States Bartenders’ Guild (USBG)
  • Association of Luxury Suite Directors (ALSD)
  • International Hospitality Institute (IHI)
  • HOSPA (Hospitality Professionals Association)
  • International Association of Venue Managers (IAVM)
  • Lions Club

Certifications

  • Customer Experience Management Certification by Cedar Works
  • First Aid/CPR Certified
  • Certified Front Desk Representative by the American Hotel & Lodging Educational Institute (AHLEI)
  • Customer Conflict Resolution Techniques Certification by Brightline
  • Hospitality Operations Certificate by Northwind
  • Cisco Certified Network Associate (CCNA)
  • Customer Relations Management (CRM) Software Training by QuickBooks
  • Salesforce
  • ServSafe
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute (AHLEI)

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