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Skills

  • Documentation skills
  • Freight cost negotiation
  • Regulatory compliance
  • Handling large account portfolios
  • Customs documentation review
  • Mentoring Junior Team Members
  • Logistics optimization
  • International account management
  • Project organization
  • Organization

Work Experiences

  • Achieved a 62% success rate in upselling.
  • Coordinated with foreign offices and carriers.
  • Consistently met monthly export sales quotas.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 35% reduction in complaints.
  • Contributed to overall company growth by $5 per quarter.
  • Analyzed historical shipping data.
  • Contributed to negotiations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Adept at reducing discrepancies in export documentation.
  • Accomplished Export Account Representative skilled in identifying new market opportunities, generating $8 in revenue for ServiceNow in the Raleigh region.
  • Creative problem-solver.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently met and exceeded customer expectations.
  • Achieved a 51% improvement in processing times.
  • Created customized export forecasts.
  • Achieved a 25% boost in repeat business.
  • Created essential documentation for exports.

Accomplishments

  • Collaborated with team of 9 in the development of standard.
  • Effectively oversaw the preparation of mandatory documents, including bills of lading, commercial invoices, and packing lists, for all Adobe Creative Suite exported to the Southeast.
  • Initiated and facilitated resolution of complex customs clearance issues, expediting shipments and preventing delivery delays for key international clients.
  • Enhanced export operations by developing custom QuickBooks solutions, optimizing shipment tracking and document generation processes.
  • Fostered strong internal and cross-department relationships, improving teamwork and reducing fulfillment errors by 64%, ensuring on-time deliveries.
  • Achieved exceptional levels of client retention by proactively addressing export challenges and customizing solutions to meet client needs.
  • Resolved product issue through consumer testing.
  • Implemented an export documentation management system, reducing errors in export paperwork by 79% and improving compliance with customs regulations.
  • Documented and resolved program which led to framework.
  • Collaborated with cross-functional teams in logistics, compliance, and sales to ensure that client shipments were managed efficiently, reducing delivery errors by 74%.

Affiliations

  • American Import Exporters Association
  • Jaycees
  • Institute of Export and International Trade
  • Association of Information Technology Professionals
  • Freemason
  • Rotary International
  • European Freight and Logistics Forum (EFLF)
  • American Marketing Association
  • Dangerous Goods Advisory Council (DGAC)
  • Federation of International Trade Associations (FITA)

Certifications

  • Global Trade Specialist Certification (GTS) – 2019
  • Certified Logistics Associate (CLA) - Harbor & Co., 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Export-Import Bank Training Certificate – 2015
  • Certified Public Accountant
  • Certified Supply Chain Professional (CSCP) - Vantage
  • International Air Transport Association (IATA) Dangerous Goods Regulations Training – 2024
  • Certified Export Specialist (CES) - Beacon Labs, 2024

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