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Skills

  • Retail store layout optimization
  • Business development and planning
  • Accomplished manager
  • Sales presentations
  • Market trend analysis
  • Customer Retention Initiatives
  • Strategic account development
  • Promotional strategy execution
  • Vendor relationship management
  • Budgeting and cost control

Work Experiences

  • Implemented new inventory management procedures that reduced product theft by 17% in two years.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Hired, supervised, and coached 10 employees on sales strategies to maximize performance.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Cleaned and sanitized work areas, equipment, and display cases to reduce the risk of contamination.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Cut costs by 13% through client and distributor price negotiations.

Summaries

  • Grocery Sales Associate with a strong work ethic and a background in customer service.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Accomplished Grocery Sales Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 5+ accounts, generating more than $6 in revenue per two years.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Successful Sales Manager with 2 years of experience in developing and increasing category sales.
  • Improved the organization and appearance of the department, as well as receiving praise for accomplishments.
  • An expert in end-to-end store management, driving both top-line sales growth and expense management improvements, resulting in consistently exceeding profitability targets.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Dedicated to learning, growing, and succeeding in Retail.

Accomplishments

  • Developed and executed seasonal marketing campaigns that increased overall store traffic by 20% during the method period.
  • Led a team of 9 sales staff to exceed annual sales targets by 56% in 2015, focusing on customer retention and upselling techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the development of a VIP customer program, driving an increase of 71% in high-value customer sales.
  • Developed and rolled out advanced loss prevention tactics, reducing product shrinkage by 82% in 18 months, saving the company $3.
  • Designed strategic endcap placements to drive sales for emerging product categories, resulting in a 62% increase of feature product revenue.
  • Organized promotional campaigns with external vendors, resulting in incremental sales of over $14 in 10 months.
  • Facilitated the launch of an exclusive grocery brand, generating 6 in additional revenue within 15 weeks of launch.
  • Managed relationships with key suppliers, negotiating better terms for high-margin items, increasing profit margins by 77%.
  • Designed and managed store layout changes, boosting high-margin product sales by 57% in the past year.

Affiliations

  • American Marketing Association
  • Lions Club
  • International Association of Operative Millers (IAOM)
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Independent Grocers Association (IGA)
  • Petroleum and Convenience Store Association (PCA)
  • Plunkett Research - Grocery and Retail Industry Membership
  • Certified Retail Sales Professional (CRSP) - metric
  • Category Management Association (CMA)

Certifications

  • Customer Relationship Management (CRM) Certified Specialist
  • Certified Grocery Department Manager by Lakeside Partners
  • Certified Public Accountant (CPA)
  • Certified Workforce Management Professional
  • Certified Retail Marketing and Shopper Engagement Expert
  • Certified Advanced Retail Trainer (CART)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Supply Chain Professional (CSCP)
  • Advanced Product Assortment Strategy Certification
  • CompTIA A+ Technician

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