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Skills

  • Relationship development
  • Project organization
  • Competitor analysis
  • First Aid/CPR
  • Account development
  • Written and verbal communication
  • Staff training
  • Proposal development
  • Business operations
  • Revenue generation

Work Experiences

  • Achieved resolution in the first three months.
  • Assisted in pricing strategy discussions for Jira.
  • Achieved results within the first quarter of implementation.
  • Addressed client issues promptly.
  • Achieved 66% over one year.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Boosted client satisfaction.
  • Assisted in pricing strategy discussions for Workday that balanced profit margins with market competitiveness, contributing to a $13 revenue boost in 2017.
  • Addressed unique business needs.
  • Analyzed client feedback.

Summaries

  • Accomplished in business development strategy and customer relationship management, leading to a consistent 71% increase in client engagement and pipeline growth across Seattle. Focused on measurable outcomes and long-term client success.
  • Proactive Business Development Support Representative with 5 years of experience perceiving and addressing customers' needs to generate sales.
  • 17 years of experience in proposal development.
  • Able to leverage CRM platforms.
  • Business Development Support Representative with 17 years of successful vendor management and strategic planning experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Japanese is a bilingual individual who is fluent in both languages.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Enhanced the CRM system by optimizing lead tracking workflows, raising team efficiency by 79%.
  • Created persuasive presentation materials for product demonstrations, leading to a 38% higher close rate for business development deals.
  • Leveraged competitive analysis to direct strategic partnerships, expanding market presence in Boston by 72%.
  • Facilitated communication between the customer service and business development teams, improving client retention by 26%.
  • Developed and tracked key performance indicators (KPIs) to measure success in customer acquisitions, yielding a 33% increase in new accounts.
  • Documented and resolved program which led to framework.
  • Assisted in the redesign of the pricing model for ServiceNow, leading to a 61% increase in sales over 6 months.
  • Partnered with product teams to align new product offerings with market demand, achieving a 78% increase in market penetration.
  • Utilized key insights from analytical reports to forecast long-term sales growth, improving the accuracy of revenue projections by 30%.
  • Mentored a team of 16 junior business development associates that resulted in a 58% improvement in team performance metrics.

Affiliations

  • Society of Women Engineers
  • National Association for Business Economics (NABE)
  • Chamber of Commerce Business Development Committee Atlanta
  • Sales Management Association
  • Negotiations and Conflict Management Research Society
  • National Association of Social Workers
  • Association of Strategic Alliance Professionals (ASAP)
  • Jaycees
  • American Society of Safety Professionals
  • Association of Business Process Management Professionals International (ABPMP)

Certifications

  • Certified Sales Operations Professional (CSOP)
  • Salesforce
  • Google Ads Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Success Manager (CSM) Certification
  • Advanced Client Retention Strategies Certification
  • LinkedIn Marketing Solutions Fundamentals
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Account Management Specialist (CAMS)

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