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Skills

  • Ticket sales
  • Emergency response procedures
  • Budgets
  • Customer assistance
  • Team leadership and development
  • Verbal communication skills
  • Communications
  • Project organization
  • Adaptability in a Fast-Paced Environment
  • Customer service excellence

Work Experiences

  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Transported Power BI to one year customer locations.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted guests with accessibility needs ensuring a smooth and inclusive ride experience, in accordance with Phoenix regulations.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 82% higher guest feedback rating compared to the park average by fostering positive interactions at ride entry points.
  • Had an excellent attendance record and was always on time for work.
  • Communicated effectively with the technical support team.

Summaries

  • Certified Ride Operator with 14 years of experience.
  • Achieved zero incidents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Ride Operator with significant experience in ride control panel monitoring and troubleshooting, ensuring swift repairs and maintenance to minimize ride closures.
  • Awarded in 2019.
  • Achieved a 28% improvement in guest feedback in 2020.
  • Adhered to safety protocols.
  • Certified Ride Operator is a multi-talented Certified Ride Operator who is consistently rewarded for planning and operational improvements.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Accomplished Ride Operator consistently maintaining a high level of rider safety and satisfaction, as demonstrated by a 22% improvement in overall guest feedback in 2016.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led emergency ride evacuations, achieving a reduced response time of 68% through enhanced staff preparedness and training.
  • Documented and logged all ride inspections, maintenance, and incidents in Microsoft Excel, ensuring comprehensive records for compliance reviews.
  • Executed routine safety checks and audits, reporting deviations and reducing potential hazard occurrences by 68% within two years.
  • Reduced ride downtime by 15 minutes weekly through regular communication with the maintenance team and proactive identification of potential issues.
  • Collaborated with maintenance teams to ensure efficient resolution of technical ride issues, minimizing downtime by 46%.
  • Facilitated daily operations of 2 high-traffic rides, maintaining a safety incident-free record for 6 months months.
  • Monitored and operated Adobe Creative Suite to consistently ensure safe ride experiences, resulting in zero accidents across 12 rides in 6 months.
  • Successfully handled mechanical ride malfunctions, reporting issues to the maintenance team and avoiding operational delays.
  • Successfully handled 11 guest interactions daily, resolving complaints promptly and maintaining a customer satisfaction rating of 41%.

Affiliations

  • Onboarding and Staff Training Certification from the International Ride Training Expo (IRT)
  • Member of Park Operations Committee for IAAPA Annual Expo in 2019
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Safety Awareness Workshop Presenter through IAAPA at Denver
  • American Medical Informatics Association
  • Certified Lifeguard affiliated with the American Red Cross – Specializing in Water Ride Safety
  • Contributor to Industry Share Forum for Ride Operators on IAAPA Connect
  • Freemason

Certifications

  • Certified Crowd Manager (CCM) - framework (NFPA)
  • Theme Park Leadership and Management Certification - framework
  • Basic Life Support (BLS) - initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Fire Safety and Evacuation Protocol Certification - framework
  • SHRM Certified Professional (SHRM-CP)
  • Certified Safety Professional (CSP)
  • Certified Amusement Ride Safety Specialist - Oregon
  • Coaching and Team Building Certification - Brightline

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