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Skills

  • Multitasking under pressure
  • Team leadership and development
  • Process improvement
  • Communications
  • Operational Data Recording and Analysis
  • Guest satisfaction improvement
  • Calm under pressure
  • Regulatory compliance
  • Emergency response procedures
  • Mechanical System Monitoring

Work Experiences

  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted park security in managing unruly guests.
  • Adhered to park protocols.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of system project by program team, which resulted in category.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted guests with accessibility needs ensuring a smooth and inclusive ride experience, in accordance with Phoenix regulations.
  • Assisted guests with accessibility needs.

Summaries

  • Achieved a 75% reduction in safety incidents.
  • Assisted guests with accessibility needs.
  • Technical, interpersonal, and communication abilities are all strong.
  • Adept at leading evacuation drills.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Certified Ride Operator with 14 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Tasks are completed with minimal guidance.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Follows all rules and safety procedures while performing shift duties.

Accomplishments

  • Successfully handled mechanical ride malfunctions, reporting issues to the maintenance team and avoiding operational delays.
  • Assisted with planning and executing significant ride shutdowns for repairs, communicating effectively with guests and ensuring minimal disruptions.
  • Addressed guest concerns clearly and professionally, meeting park management's goal of reduced customer complaint rates by 83%.
  • Implemented preventative maintenance checks using SAP, leading to a 45% improvement in equipment longevity.
  • Boosted team morale and efficiency by leading daily briefings and setting clear ride operation expectations, increasing positive guest reviews by 41%.
  • Tracked and analyzed operational data such as ridership numbers and ride performance using Workday, identifying trends that improved ride cycle time.
  • Resolved product issue through consumer testing.
  • Led emergency ride evacuations, achieving a reduced response time of 68% through enhanced staff preparedness and training.
  • Coordinated efforts with park emergency teams during medical incidents on rides, leading to a 85% faster response in critical situations.
  • Facilitated daily operations of 2 high-traffic rides, maintaining a safety incident-free record for 6 months months.

Affiliations

  • Consultant for 'Building Rider Confidence' Workshop hosted by Meridian
  • Affiliated with the National Association for Workplace Safety (NAWS)
  • Affiliated with the World Waterpark Association (WWA) Ride Operations Certification Program
  • Active Volunteer with Ride Operators in Safety and Efficiency (RISE) Association
  • Member of Park Operations Committee for IAAPA Annual Expo in 2019
  • Annual Refresher Course in Ride Operations and Safety Procedures (2022)
  • AIMS Advanced Ride Inspector Certification Program
  • Rotary International
  • Committee Member, National Safety Week Organizer for program – 2024
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Professional Amusement Ride Examiner (PARE) Certification
  • Certified Customer Service Professional (CCSP) framework
  • Apple Certified Associate (ACA)
  • Risk Management Certificate for Entertainment and Leisure - category
  • Certified Public Accountant (CPA)
  • ANSI/ASTM Amusement Ride Standards Compliance Training
  • Food Handler Certification - initiative
  • Cisco Certified Network Associate (CCNA)
  • Coaching and Team Building Certification - Brightline

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