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Skills

  • Materials distribution
  • Team management
  • Exceptional Focus and Observation
  • Customer service
  • Organization
  • Flexibility with Shifts and Schedules
  • Adaptability in a Fast-Paced Environment
  • Crowd management
  • Emergency response procedures
  • Customer assistance

Work Experiences

  • Collaborated with maintenance personnel to ensure prompt resolution of technical issues, decreasing ride downtime by 84%.
  • Was in charge of the maintenance and operation of system, program, and category equipment, ensuring that it was safe, clean, and efficient.
  • Achieved Excellence Award for customer satisfaction.
  • Achieved a 45% improvement in guest satisfaction scores.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with marketing on promotional activities for new rides, increasing foot traffic by 42% during special events.
  • Assisted park security in managing unruly guests.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Certified Ride Operator with 9 years of experience ensuring the efficient and safe operation of rides, contributing to a 44% decrease in downtime while enhancing guest satisfaction.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Adept at leading evacuation drills.
  • Certified Ride Operator with a strong focus on mechanical system monitoring and troubleshooting, reducing operational delays through immediate action and proficient problem-solving.
  • Certified Ride Operator with a strong focus on guest communication and rider safety, managing large crowds efficiently while reducing complaints by 57% over 18 months.
  • Adhered to safety protocols.

Accomplishments

  • Implemented new efficiency protocols during ride loading/unloading, decreasing guest wait times by 47% without compromising safety.
  • Used ServiceNow to document guest feedback and report key data to management, driving improvements in guest experience and satisfaction.
  • Mentored and cross-trained staff on safety procedures and ride technical troubleshooting, enhancing team capability and reducing incidents by 56%.
  • Resolved product issue through consumer testing.
  • Reduced ride downtime by 15 minutes weekly through regular communication with the maintenance team and proactive identification of potential issues.
  • Documented and logged all ride inspections, maintenance, and incidents in Microsoft Excel, ensuring comprehensive records for compliance reviews.
  • Trained and onboarded 17 new ride operators, reducing onboarding time by 38% and improving operational readiness.
  • Identified and reported malfunctioning mechanical components, leading to their timely replacement and preventing ride service interruptions.
  • Successfully handled 11 guest interactions daily, resolving complaints promptly and maintaining a customer satisfaction rating of 41%.
  • Assisted with planning and executing significant ride shutdowns for repairs, communicating effectively with guests and ensuring minimal disruptions.

Affiliations

  • Certified in First Aid and Emergency Procedures by the American Safety & Health Institute (ASHI)
  • International Council of Nurses
  • Member of International Ride Training (IRT) for Amusement Ride Safety Professionals
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • AIMS Advanced Ride Inspector Certification Program
  • Contributor to Industry Share Forum for Ride Operators on IAAPA Connect
  • Affiliated with the World Waterpark Association (WWA) Ride Operations Certification Program
  • Onboarding and Staff Training Certification from the International Ride Training Expo (IRT)
  • Member of Park Operations Committee for IAAPA Annual Expo in 2019

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Fire Safety and Evacuation Protocol Certification - framework
  • Certified Ride Operator (CRO) - Washington
  • Bloodborne Pathogens Training Certification - Beacon Labs
  • Emergency Evacuation Protocol Certificate - system
  • ServSafe
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Resolution and Mediation Certification - program
  • Apple Certified Associate (ACA)

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