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Network Support Assistant resume examples

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Skills

  • ITIL foundation knowledge
  • LAN/WAN implementation
  • MS Office
  • Monitoring network traffic using HubSpot
  • CCTV
  • Relationship development
  • Invoice generation
  • Insurance billing
  • Network Security Management
  • Business operations

Work Experiences

  • Imaged the system's OS and software deployments and addressed any implementation concerns.
  • Kept my framework knowledge up to date by doing risk assessment and budget management.
  • Analyzed network errors.
  • Used Asana to compile data gathered from various sources.
  • Communicated with cross-functional teams during network upgrade projects, ensuring that end-users were minimally impacted.
  • Learned project management and budget management to help with office needs.
  • Achieved faster resolution times.
  • Achieved a 50% improvement in available network resources.
  • Troubleshot and resolved issues with peripheral devices like printers and copiers for end users.
  • Answered 6 phone calls per several months to assist customers.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Capable of configuring, troubleshooting, and optimizing peripheral devices.
  • Network Support Assistant is a hardworking and dependable Network Support Assistant who excels at quality assurance and client relations.
  • Desire for a long-term job with opportunities for advancement.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved high satisfaction ratings of 57%.
  • Achieved 47% uptime for Northwind.
  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Ran diagnostics of network connections, addressing 2+ connection issues, achieving 79% reduction in downtime.
  • Implemented network patch management processes, ensuring 27% compliance with security policies.
  • Provided on-call technical support for Microsoft Excel, achieving a 64% resolution rate for customer complaints within 6 months.
  • Performed subnetting and IP address allocation, increasing network efficiency and freeing up 56% of previously used addresses.
  • Assisted in the migration to cloud-based solutions, improving overall system scalability by 53%.
  • Troubleshot and resolved firewall issues, reducing potential breach incidents by 66%.
  • Led troubleshooting during incidents, reducing Mean Time to Recovery (MTTR) by 74%.
  • Managed the documentation for network configurations and best practices, improving audit outcomes by 70%.
  • Led team initiatives to update router configurations using CLI, enhancing network performance by 76%.
  • Contributed to Wi-Fi network expansion projects, resulting in coverage improvements of 23%.

Affiliations

  • Member, Wi-Fi Alliance 2016
  • Attendee, MPLS + SDN + NFV World Congress procedure
  • Member, Information Systems Audit and Control Association (ISACA) 2015 - Present
  • Attendee, ITIL Foundation Training for Network Professionals category
  • Participant, Next Generation Network (NGN) Forum framework
  • Volunteer, IT Infrastructure & Operations Association procedure
  • Member, Wireless LAN Professionals framework
  • Active Attendee, Annual Conference of Network Infrastructure Experts (NIX) procedure
  • Participant, Wireless Network Professionals Conference (WNPC) metric
  • Contributor, Open Network User Group (ONUG) 2020

Certifications

  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Red Hat Certified Engineer (RHCE)
  • Salesforce
  • Certified Public Accountant (CPA)
  • Aruba Certified Switching Associate (ACSA)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified: Azure Fundamentals
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • Certified Business Analysis Professional (CBAP)

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