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Skills

  • Relationship development
  • Helpdesk administration
  • Critical Thinking and Problem Solving
  • Project organization
  • Organization
  • Administrative support
  • IT ticketing system management
  • Effective Communication with Non-Technical Staff
  • Inventory management
  • Network Troubleshooting

Work Experiences

  • Assisted in establishing IP subnets.
  • Assisted in configuring DNS servers.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Developed a reputation for punctuality and hard work.
  • Troubleshot and resolved issues with peripheral devices like printers and copiers for end users.
  • Achieved a 60% increase in network performance.
  • Assisted in the creation of system procedures.
  • Collaborated with senior engineers.
  • Collaborated with senior engineers to troubleshoot and resolve complex technical issues, improving network response time by 34%
  • Trained team members and users in newly implemented and emerging technology to improve business productivity.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Motivating leader who has built and managed standard teams in the past.
  • Strong technical skills and experience in risk assessment.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Expert in method with a strong aptitude for implemented and improved.
  • Process improvement in process settings and client relations in risk assessment settings.
  • Achieved on-time results across 14 locations.
  • Achieved 47% uptime for Northwind.
  • Network Support Assistant expert with 13 years of experience in helpdesk support, network administration, and device support.
  • Knowledge of Microsoft Excel in depth, as well as project management and performance reporting abilities.

Accomplishments

  • Led team initiatives to update router configurations using CLI, enhancing network performance by 76%.
  • Enhanced network visibility through the integration of Adobe Creative Suite for real-time monitoring, reducing issue identification time by 66%.
  • Built and maintained troubleshooting documentation for escalations, reducing the ticket escalations rate by 77%.
  • Troubleshot and resolved firewall issues, reducing potential breach incidents by 66%.
  • Analyzed TCP/IP protocol traffic to identify network bottlenecks, resulting in a 48% improvement in bandwidth utilization.
  • Developed custom network configurations within 18 months, achieving 62% operational efficiency improvement.
  • Optimized network load balancing, improving data transfer efficiency by 20% for standard.
  • Increased user satisfaction by 40% through prompt resolution of connectivity issues during peak hours.
  • Created training materials for internal staff on network troubleshooting, reducing support query rates by 61%.
  • Performed subnetting and IP address allocation, increasing network efficiency and freeing up 56% of previously used addresses.

Affiliations

  • Participant, Next Generation Network (NGN) Forum framework
  • Member, Information Systems Audit and Control Association (ISACA) 2015 - Present
  • Trainee, Real-Time Network Visibility Workshop by SolarWinds initiative
  • Member, Internet Society (ISOC) metric
  • Attendee, Load Balancing Networking Solutions Summit standard
  • Active Member, International Association of Computer Science & Information Technology (IACSIT) 2017
  • Contributor, Open Network User Group (ONUG) 2020
  • Active Participant, Global Information Assurance Certification (GIAC) Network Defense Program 2015
  • Walking Faculty Member, Network Support and Deployment SkillsLab system
  • Member, Association for Computing Machinery (ACM) 2019 - Present

Certifications

  • Association for Project Management (APM)
  • CompTIA Security+
  • Wireshark Certified Network Analyst (WCNA)
  • First Aid/CPR
  • Cisco Certified Internetwork Expert (CCIE)
  • ITIL Foundation Certification
  • Blue Coat Certified Proxy Administrator
  • Checkpoint Certified Security Administrator (CCSA)
  • SAP Certified Application Associate
  • Salesforce

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