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Skills

  • Organization
  • Customer service
  • Reduction of deferrals by 75%
  • Operational improvement
  • Process improvement
  • First Aid/CPR
  • Loan summary creation for underwriters
  • Relationship development
  • Proficiency in loan management software
  • Effective multi-tasking in a fast-paced environment

Work Experiences

  • Aligned data with audited reports.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a Employee of the Year for Outstanding Performance.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated with external vendors.
  • Looked for industry trends on social media and through online sources.
  • Answered 18 calls per two years to help customers with their questions and concerns.
  • Confirmed accuracy before loan package submission.
  • Achieved a President's Club in recognition of outstanding performance in processing 7 loans over 6 months with zero errors.
  • Collaborated with engineering to balance loan documents and verify financial information, reducing audit findings by 57%.

Summaries

  • Standards and regulations in performance reporting are second nature to me.
  • Committed Loan Document Processor.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently reduced compliance risks by 80%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Loan Document Processor.
  • Costs were consistently reduced while profits were increased.
  • Collaborative team member with experience working alongside compliance officers to prevent 13 loan risks, maintaining optimal processing standards and consistently meeting government regulations.
  • Customer-focused Loan Document Processor.
  • Cut average approval times by 6 days.

Accomplishments

  • Collaborated with the auditing department to identify and rectify errors in loan files, preventing potential sanctions and lowering rework instances by 25%.
  • Managed a pipeline of 10 loans, supporting clients through the document submission process and reducing application fallout by 32%.
  • Analyzed loan documentation for compliance standards and reduced legal discrepancies by 34% over a one year.
  • Utilized software tools for document discrepancy resolution, reducing loan approval times by 65% through effective collaboration with the underwriting team.
  • Proactively identified discrepancies in loan documents, resolving 56% of issues before submission to the underwriter.
  • Planned and executed a document reorganization strategy that led to a 50% faster document retrieval for team members.
  • Reviewed closing packages for regulatory and legal compliance, contributing to a 21% decrease in document-related rejections.
  • Maintained accurate loan documentation for 7 of accounts, directly contributing to a 73% higher approval rate.
  • Partnered with title companies to ensure timely delivery of closing documents, improving loan closure rates by 72%.
  • Trained and onboarded 10 new specialists on documentation procedures, improving department processing times by 70%.

Affiliations

  • Association for Financial Professionals (AFP)
  • Federal Home Loan Bank Membership (FHLB)
  • Risk Management Association (RMA)
  • Toastmasters
  • Washington Association of Mortgage Bankers (WAMB)
  • Certified Fraud Examiner (CFE) by the Association of Certified Fraud Examiners (ACFE)
  • Society of Women Engineers
  • Real Estate Appraisers Association (REA)
  • American Association of Residential Mortgage Regulators (AARMR)
  • National Association of Credit Management (NACM)

Certifications

  • Certified Residential Underwriter (CRU)
  • Project Management Professional (PMP)
  • Salesforce
  • CompTIA A+ Technician
  • HUD Housing Counseling Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Community Bank Compliance Officer (CCBCO)
  • Certified in Loan Review (CLR)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mortgage Loan Originator License (NMLS)

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