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Skills

  • Problem resolution
  • Cross-functional team collaboration
  • Developing process improvement strategies
  • Reducing loan processing time by 19%
  • Accuracy in verifying financial documentation
  • Loan portfolio management and oversight
  • Loan document compliance review
  • Communications
  • Effective multi-tasking in a fast-paced environment
  • Category equipment

Work Experiences

  • Contributed to the prevention of 5 high-risk approvals.
  • Consistently beat average closing times.
  • Customer files, department records, and regulatory paperwork were set up, stored, and updated by me.
  • Checked each applicant's credit history, personal references, and employment history.
  • Transported HubSpot to several months customer locations.
  • Achieved a 61% decrease in documents returned.
  • Achieved a President's Club in recognition of outstanding performance in processing 7 loans over 6 months with zero errors.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assessed loan files for completeness.
  • Collaborated on the development of an automated loan document management tool, streamlining processing steps and cutting workflow inefficiencies by 47%.

Summaries

  • Committed Loan Document Processor with extensive knowledge of federal regulations and proven ability to handle loan files with a 58% accuracy rate. Recognized for implementing process improvements that saved 11 working hours annually.
  • Achieved faster loan approvals.
  • Balanced detailed regulatory requirements with client needs.
  • Accomplished Loan Document Processor.
  • Collaborative team member.
  • Costs were consistently reduced while profits were increased.
  • Standards and regulations in performance reporting are second nature to me.
  • Clear understanding of vendor management and workflow optimization as well as data analysis training.
  • Bringing strong mentorship skills to a growing team.
  • Contributed to 14% fewer compliance risks in loan packages.

Accomplishments

  • Collaborated with team of 11 in the development of metric.
  • Developed a client education initiative that improved clients’ preparedness for submission, leading to a 60% reduction in document-related delays.
  • Successfully processed 17 loan applications monthly, ensuring compliance with all internal and external regulations.
  • Planned and executed a document reorganization strategy that led to a 50% faster document retrieval for team members.
  • Led daily communication efforts with cross-functional teams to verify loan documentation accuracy, cutting down error rates by 24%.
  • Resolved product issue through consumer testing.
  • Documented and resolved standard which led to system.
  • Managed a pipeline of 10 loans, supporting clients through the document submission process and reducing application fallout by 32%.
  • Trained and onboarded 10 new specialists on documentation procedures, improving department processing times by 70%.
  • Analyzed loan documentation for compliance standards and reduced legal discrepancies by 34% over a one year.

Affiliations

  • Risk Management Association (RMA)
  • Collateral Risk Network, Inc. (CRN)
  • American Association of Residential Mortgage Regulators (AARMR)
  • Mortgage Bankers Association (MBA)
  • American Medical Informatics Association
  • National Association of Credit Management (NACM)
  • Commercial Real Estate Finance Council (CREFC)
  • National Association of Social Workers
  • Compliance Certification Board (CCB)
  • Appraisal Institute – Affiliate Membership

Certifications

  • Certified Residential Underwriter (CRU)
  • Advanced Mortgage Loan Processor Certification (MLP-I)
  • Certified Financial Services Auditor (CFSA)
  • Advanced Certified Loan Closer (ACLC)
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Loan Review (CLR)
  • Google Certified Professional Cloud Architect
  • Certified Legal Document Preparer (CLDP)
  • Certified Lending Professional (CLP)

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