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Front of House Lead resume examples

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Skills

  • Regulatory compliance
  • Conflict resolution
  • Problem resolution
  • Communication Protocol Development
  • MS Office
  • First Aid/CPR
  • Recipes and menu planning
  • Cash handling and reconciliation
  • Effective delegation
  • Process improvement

Work Experiences

  • Achieved an average customer satisfaction rating of 10%.
  • Informed 2 category of employees about menu changes and procedures.
  • Created a welcoming atmosphere.
  • Collaborated with the executive chef and kitchen management team.
  • Coordinated marketing efforts for special events, resulting in a 14% increase in reservations and $5 revenue growth during 6 months.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Accomplished results during three years.
  • Achieved Outstanding Service Award for exceptional front-of-house leadership by increasing repeat business by 40% over three years.
  • Achieved $16 revenue growth.
  • Achieved results in the past year.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Talented chef with 13 years of experience preparing and serving a wide range of foods.
  • With Jira training, I am knowledgeable about system management.
  • Achieved Excellence Award for developing customer service best practices.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Accomplished in driving revenue.
  • Achieved 78% improvement in employee retention.
  • Accomplished in piloting new CRM systems which increased guest retention by 60%, enabling personalized service and driving repeat business.

Accomplishments

  • Worked closely with kitchen management to streamline order flow, resulting in a Outstanding Service Award for service excellence.
  • Managed guest reservations and seating assignments, ensuring efficient use of all tables, and increasing capacity per shift by 66%, maintaining high guest experience ratings.
  • Resolved product issue through consumer testing.
  • Collaborated with management to introduce energy-stress management techniques, leading to a 84% decrease in employee turnover over one year.
  • Reduced overtime costs by 29% by optimizing shift scheduling while maintaining full coverage during high-traffic periods.
  • Collaborated with the executive team to implement new service protocols, which were recognized with a service excellence award by Lakeside Partners.
  • Tracked customer satisfaction scores over several months, achieving a 46% increase as a direct result of service quality improvements.
  • Collaborated with team of 13 in the development of metric.
  • Consistently maintained top customer service scores, exceeding company benchmarks by 23%, contributing to customer loyalty and revenue growth.
  • Planned and executed special dining events, increasing revenue by 81% compared to regular service hours.

Affiliations

  • Association of Information Technology Professionals
  • International Live Events Association (ILEA)
  • Restaurant Leadership Conference (RLC) Attendee
  • American Culinary Federation (ACF)
  • ServSafe Certification by National Restaurant Association
  • Customer Service Institute of America (CSIA)
  • Certified Hospitality Supervisor (CHS) – by AHLEI
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Hotel Sales & Marketing Association International (HSMAI)

Certifications

  • Process Improvement for Service Industry Professionals Certification - Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified in Hospitality Industry Analytics (CHIA) - Vantage
  • Apple Certified Associate (ACA)
  • Certified Leadership and Customer Interaction Strategy - Northwind
  • Leadership in Hospitality Operations Certification - SAP
  • Certified Public Accountant

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