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Skills

  • Coaching and mentoring
  • Customer Feedback and Surveys Analysis
  • New Store Openings and Market Penetration
  • Quarterly performance reviews
  • Cross-functional team collaboration
  • Customer engagement strategies
  • Business development and planning
  • Sales processes
  • Promotions and Advertising Strategy
  • Revenue growth strategies

Work Experiences

  • Met with Retail District Managers one-on-one to identify selling roadblocks and provided advice, including stakeholder engagement, on how to best address them.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Hired, supervised, and coached 13 employees on sales strategies to maximize performance.
  • Created and implemented new business opportunities using strategic networking strategies.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Had weekly meetings with Retail District Managers to figure out how to get around sales roadblocks.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.

Summaries

  • Achieved a 38% improvement in productivity.
  • Accomplished Retail District Manager with a focus on operational excellence, delivering a 52% reduction in district-wide operational costs through process optimization and renegotiating vendor contracts.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Achieved savings through effective process optimization.
  • Achieved this within one year.
  • 13 years of experience.
  • Achieved results in 18 months.
  • Successful Sales Manager with 12 years of experience in developing and increasing metric sales.
  • Dedicated to streamlining processes while maximizing employee potential.

Accomplishments

  • Partnered with HR to develop leadership development programs, resulting in the district’s internal promotion rate increasing by 75% over 2015.
  • Identified and realigned goal setting for underperforming locations, leading to a 78% growth in sales year-over-year.
  • Successfully managed and analyzed a district P&L, reducing operational costs by $4 while increasing profits by 64%.
  • Directed a team of 7 store managers, driving cross-location alignment that resulted in a 22% increase in regional sales over two years.
  • Reduced operating expenses by successfully negotiating vendor contracts, saving the district approximately $6 annually.
  • Analyzed competitor pricing structures and adjusted pricing models, helping the district gain a competitive edge and increase market share by 38%.
  • Elevated customer service scores by introducing targeted training that focused on complaint resolution, increasing service ratings by 70% in 16 months.
  • Led change management efforts to integrate new POS systems across all stores, improving transaction times and reducing customer wait times by 47% seconds.
  • Identified emerging market trends within the district, adjusting product offerings which generated an additional $9 in revenue for the fiscal year.
  • Analyzed customer demographic data and adjusted product placement strategies, boosting featured product sales by $10 within the first quarter.

Affiliations

  • Professional Association for Retail Leaders (PARL)
  • Jaycees
  • National Organization for Competency Assurance (NOCA)
  • Freemason
  • Lions Club
  • Institute of Supply Chain Management (ISCM)
  • Institute of Retail Management
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • International Council of Nurses

Certifications

  • Certified Change Management Practitioner (CCMP) - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Retail HR Management Certification Lakeside Partners
  • Certified Strategic Sales Manager (CSSM) process
  • SHRM Certified Professional (SHRM-CP)
  • Certified Store Manager (CSM) - metric
  • Certified Retail Operations Manager (CROM) – Ironclad Systems
  • Certified Public Accountant
  • Certified Trainer for Retail Excellence Ironclad Systems

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