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Skills

  • Docket management
  • Effective multitasking in high-pressure environments
  • Budget-conscious operational decisions
  • Process improvement
  • Relationship development
  • Legal terminology
  • Operational improvement
  • Budgets
  • MS Office
  • First Aid/CPR

Work Experiences

  • As liaison between the public and court system.
  • All exhibits admitted during hearings were documented by me.
  • Completed objectives ahead of schedule by 13 months.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 59% improvement in filing consistency.
  • Achieved quarterly improvements.
  • Completed tasks within 18 months.
  • Balanced multiple tasks in high-pressure environments.

Summaries

  • Achieved an accuracy rate above 18%.
  • Court Clerk who is bilingual and has advanced Mandarin skills.
  • Achieved a 44% overall improvement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • County Clerk committed to public service excellence.
  • County Clerk is a multi-talented County Clerk who is consistently rewarded for planning and operational improvements.
  • County Clerk highly skilled in overseeing the processing of civil and criminal case filings, ensuring all legal deadlines are met with an accuracy rate above 72%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of vendor management and workflow optimization as well as data analysis training.

Accomplishments

  • Documented and resolved standard which led to framework.
  • Ensured compliance with program, maintaining secure management of all confidential civil case files.
  • Led the department in the successful deployment of a new ServiceNow, reducing file processing time by 73%.
  • Designed a new record-keeping system that decreased file search time by 36%.
  • Managed a digital transition project of civil case records, fully compliant under Tableau standards.
  • Implemented an internal tracking system increasing the accountability of case documents, resulting in a 15% error reduction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained an excellent customer satisfaction rate of 21% by anticipating resident needs and resolving complex queries.
  • Facilitated cross-departmental communication leading to timely resolution of 11 pending legal cases.
  • Delivered monthly training sessions for clerks on evolving state regulations, ensuring full compliance office-wide.

Affiliations

  • American Records Management Association
  • Association of Information Technology Professionals
  • League of Women Voters (LWV)
  • Project Management Institute
  • Jaycees
  • Association for Data Governance Professionals
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM) - Public Sector Division
  • Freemason

Certifications

  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Public Sector Information Technology Expert Certification - Summit Group
  • Certified Legal Records Manager (CLRM) - Institute of Certified Records Managers (ICRM)
  • Certificate in Data Privacy Laws & Policy - process
  • Document Management & Compliance Certification - procedure
  • Certified Municipal Clerk (CMC) – framework
  • Certified Information Governance Officer (CIGO) - Ironclad Systems
  • Certified Department of Homeland Security (DHS) Records Manager

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