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Skills

  • Entitlement renewal processes
  • Entitlement discrepancy resolution
  • Relationship development
  • Team building
  • Process improvement methodologies
  • Cross-Department Communication
  • Supervision
  • Business process mapping
  • Performance Tracking and Metrics
  • Problem resolution

Work Experiences

  • Achieved 61% growth in entitlement renewals.
  • Achieved an average response time of 6 days.
  • Addressed incorrect entitlements.
  • Achieved a 52% decrease in resolution time.
  • Achieved a remarkable 67% growth in entitlement renewals by working closely with the customer success team and implementing a proactive outreach program.
  • Achieved a clean audit report for 16 years in a row.
  • Built a customer education program on entitlement management, increasing self-service usage by 25% and reducing inbound support requests.
  • Collaborated with external auditors.
  • Ordered supplies based on available stock, anticipated usage, and budget constraints.
  • Conducted regular entitlement audits that uncovered 6 in lost revenue, improving overall revenue retention by 36%.

Summaries

  • Entitlement Coordinator who is well-organized and hardworking, with 16 years of experience and exceptional documentation and planning abilities.
  • Completed within one year.
  • Consistently meets ISO compliance standards.
  • Achieved a 18% reduction in entitlement discrepancies.
  • Processes and standards of framework offices are well-understood.
  • Achieved over 48% renewal rates.
  • Within Miscellaneous, senior Entitlement Coordinator and outstanding performer in project management and client relations.
  • Boosted throughput by 63%.
  • Achieved a 63% decrease in resolution time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Identified inefficiencies in the entitlement system workflow and implemented streamlined processes, driving a cost savings of $8.
  • Successfully coordinated entitlement delivery for 10 customers, achieving 50% improved customer satisfaction across the Southwest.
  • Collaborated across 18 departments and reduced entitlement approval cycle times by 31% through process re-engineering.
  • Implemented a license reclamation initiative, saving $4 by recovering 17 unused licenses over one year.
  • Enhanced end-to-end entitlement management, leading to a 21% reduction in processing errors after upgrade implementation.
  • Developed key improvements for the system upgrade that reduced compliance risks by 47% while ensuring adherence to Miscellaneous standards.
  • Developed and presented entitlement metrics dashboards for senior leadership, highlighting key compliance trends and a 70% reduction in errors.
  • Played a pivotal role in integrating new entitlement functionalities for Jira, exceeding efficiency metrics by 17%.
  • Automated manual entitlement approval processes using Adobe Creative Suite, reducing processing time for escalated requests by 18%.
  • Documented and resolved framework which led to process.

Affiliations

  • Association of Software License Managers (ASLM)
  • Software and Information Industry Association (SIIA) Certificate
  • International Association of IT Asset Managers (IAITAM)
  • American Medical Informatics Association
  • Lean Six Sigma Green Belt Certification through Vantage
  • Operational Excellence Society Membership
  • Association for Computing Machinery
  • Freemason
  • Society of Human Resource Management
  • Association for Business Process Management Professionals (ABPMP)

Certifications

  • Certified Document Management Professional (CDMP) by AIIM
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Certified Customer Success Manager (CCSM) by The Success League
  • Agile Certified Practitioner (PMI-ACP) by PMI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • Certified Professional in Supply Management (CPSM) by the Institute for Supply Management

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