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Skills

  • Client needs assessment
  • MS Office
  • System equipment
  • Regulatory compliance
  • Client consultation and mortgage planning
  • Client-facing communication skills
  • Fund disbursement timing reduction
  • Conventional loan expertise
  • Financial Advising
  • Cost reduction strategies from lender partnerships

Work Experiences

  • Achieved Top Performer for maintaining customer retention rates of 35% over three years through effective follow-up processes.
  • Achieved a 26% approval rate for self-employed individuals.
  • Achieved a 40% approval rate in 2016.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Assessed client risk.
  • Achieved savings in the past year.
  • Achieved Innovation Award for customer retention.
  • Automated customer query response process.
  • Analyzed credit and debt-to-income ratios to assess client risk, consistently matching clients with the best available loan products.
  • Achieved error-free submissions for 15% of mortgages in 2017.

Summaries

  • Closed deals exceeding $7 each.
  • Closed high-value mortgages exceeding $14 each.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client-focused Mortgage Loan Advisor.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Within Banking and Financial Services, senior Mortgage Loan Advisor and outstanding performer in client relations and project management.
  • Client-focused Mortgage Loan Advisor with a history of increasing client satisfaction by 33%, earning Outstanding Service Award in 2023 for excellent client service.
  • Committed to helping clients achieve sustainable homeownership.
  • Client-facing roles driving new business.
  • Achieved 30% client retention.

Accomplishments

  • Collaborated closely with title and escrow agents, reducing closing time by 5 days for 46% of all loans in 2020.
  • Played a key role in achieving Vantage’s 18% increase in overall mortgage funding volume during 2020, through proactive client engagement.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of program.
  • Reduced the average loan processing time by 17% through the adoption of new technology platforms and automation tools.
  • Crafted personalized mortgage strategies for clients, resulting in an overall increase in closing rates by 54% across all product types.
  • Provided expert mortgage advice on FHA, VA, and conventional loans, advising 2 clients and increasing loan approvals by 34% within one year.
  • Ensured loan compliance with industry regulations, achieving a 15% success rate on closing audits with zero compliance issues.
  • Efficiently handled a high-volume pipeline while maintaining a 20% satisfaction rating from clients and internal stakeholders.
  • Trained and mentored a team of 18 newly-hired loan advisors, driving department performance up by 37% in 2019.

Affiliations

  • National Home Loan Advisor Association
  • International Council of Nurses
  • Real Estate Investment and Financing Professionals Network
  • International Association of Administrative Professionals
  • American Marketing Association
  • Society of Women Engineers
  • Mortgage Bankers Association (MBA)
  • Association for Computing Machinery
  • First-Time Homebuyer Educators Association
  • Rotary International

Certifications

  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • CRA (Community Reinvestment Act) Certification
  • Mortgage Backed Securities Certification
  • First Aid/CPR Certified
  • Certified Regulatory Compliance Manager (CRCM)
  • Certified Public Accountant
  • Certified Financial Capability Counselor (CFCC)
  • Jumbo Loan Certification
  • Cisco Certified Network Associate (CCNA)

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