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Skills

  • Inventory management
  • Business operations
  • Training program development
  • Food preparation
  • Bilingual communication (Portuguese)
  • Regulatory compliance
  • Organization
  • Budgets
  • Cash and sales reconciliation
  • Supervision

Work Experiences

  • Achieved a 50% boost in social media engagement.
  • Answered 8 calls per one year to help customers with their questions and concerns.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved a zero-incidence record.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Achieved 85% on-time delivery rates for takeout and catering orders.
  • Boosted team morale and retention by instituting monthly performance bonuses, reducing turnover by 23%.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved labor cost reductions of $16 annually.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Restaurant Lead with over 7 years of initiative and method service experience.
  • Restaurant Lead with 4 years of successful stakeholder engagement and project management experience.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 34% improvement in inspection scores.
  • Applied creative menu planning.
  • Boosted team morale.
  • Accomplished in managing high-performing teams, developing training programs that enhanced employee productivity by 79% and significantly improved staff retention rates in high-pressure environments.
  • Collaborative Restaurant Lead skilled in partnering with local suppliers, integrating seasonal and sustainable menu items that increased foot traffic by 77% and enhanced the establishment's reputation.

Accomplishments

  • Led a team of 9 employees during peak hours, increasing table turnover by 19%.
  • Coordinated a 10-day kitchen remodeling effort allowing business continuity with less than 28% disruption in daily sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Restructured kitchen workflow post-renovation, resulting in a 49% increase in order accuracy and 54% faster table service.
  • Successfully coordinated large-scale catering events of up to 4 guests while minimizing food waste by 18% and meeting a tight budget.
  • Directed seasonal hiring efforts, reducing turnover during high-traffic periods by 19% through better candidate screening and orientation.
  • Developed incentive-based employee programs leading to a 33% increase in team productivity and morale.
  • Created a customer waitlist system to better manage high-volume periods, reducing customer complaints by 65%.
  • Coordinated with the marketing team to launch themed events, accounting for a 55% uptick in weekend reservations.
  • Streamlined vendor contracts and renegotiated supply chain agreements, cutting costs by 83% while improving the quality of produce.

Affiliations

  • International Foodservice Executives Association
  • Restaurant Sustainability Forum Participation
  • Society for Hospitality and Foodservice Management
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Restaurant Leadership Conference Attendee
  • Professional Restaurant Managers Association
  • Toastmasters
  • Atlanta Young Professionals in Hospitality
  • American Hotel & Lodging Association (AHLA) Member - Food Service Track

Certifications

  • Digital & Social Media Marketing for Restaurants Certification (Microsoft Excel)
  • ServSafe
  • Allergen Awareness Certification (AllerTrain or comparable)
  • Certified Food Protection Manager (CFPM) by ANSI-accredited programs
  • Health and Safety Compliance Certification (OSHA, area-specific)
  • Cisco Certified Internetwork Expert (CCIE)
  • Alcohol Server Certification (through programs like TIPS or ServSafe Alcohol)
  • Event Planning Certification, Ironclad Systems
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)

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