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Skills

  • Problem resolution
  • Framework equipment
  • Tableside service
  • Cross-departmental collaboration
  • Food station setup
  • Event planning and execution
  • Wine service
  • Vendor relationship management
  • Training program development
  • Customer satisfaction improvement

Work Experiences

  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic process restaurant.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Achieved a 58% reduction in food supply costs.
  • Accommodated high-traffic times.
  • Transported Adobe Creative Suite to several months customer locations.
  • Achieved results over a 2024 period.
  • Achieved a 68% spike in customer retention.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.

Summaries

  • Customer-first Restaurant Lead with expertise in resolving complex and escalated service issues, maintaining a customer satisfaction rate of 79% while effectively managing public reviews and online reputation.
  • Boosted repeat customers by 17%.
  • Applied operational best practices.
  • Accomplished Restaurant Lead with expertise in using Adobe Creative Suite to optimize staff scheduling, cutting labor costs by $8 annually while maintaining seamless operations during peak hours.
  • Collaborative Restaurant Lead skilled in partnering with local suppliers.
  • Conducted staff training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to the financial sustainability of the business.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Achieved a perfect health inspection score for Chicago after implementing a detailed checklist for sanitation practices.
  • Coordinated a 10-day kitchen remodeling effort allowing business continuity with less than 28% disruption in daily sales.
  • Utilized guest feedback software to gather actionable insights and improve overall dining experience scores by 67%.
  • Designed a quarterly staff performance evaluation process, improving staff retention rates by 57%.
  • Restructured kitchen workflow post-renovation, resulting in a 49% increase in order accuracy and 54% faster table service.
  • Initiated and led cross-training for front-of-house and back-of-house staff, improving flexibility and coverage by 6% during staffing shortages.
  • Introduced local farm-to-table sourcing which reduced supply chain dependency by 25% and aligned with the restaurant’s sustainability goals.
  • Trained and mentored new employees, reducing onboarding times by an average of 5% over 18 months.
  • Resolved product issue through consumer testing.
  • Implemented new inventory management protocol, decreasing food spoilage by 60% and saving the restaurant an estimated $8 annually.

Affiliations

  • American Marketing Association
  • International Foodservice Executives Association
  • Local Chamber of Commerce (Atlanta) - Hospitality Division Member
  • Atlanta Young Professionals in Hospitality
  • Society of Human Resource Management
  • Institute of Culinary Education (2018 Graduate)
  • Women in Hospitality Leadership (Raleigh)
  • Jaycees
  • Event Management Council of Columbus
  • National Food Safety and Sanitation Council

Certifications

  • CompTIA A+ Technician
  • Certified in Customer Service Leadership (2021)
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • HACCP Certification (Hazard Analysis Critical Control Points)
  • ServSafe
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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