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Skills

  • Schematic interpretation
  • Motor installation and wiring
  • Conflict resolution during team operations
  • Process improvement
  • Electrical testing and certifications
  • Budgets
  • MS Office
  • Field data entry using procedure
  • Customer service
  • Hoist operations

Work Experiences

  • Contributed to Asana optimization.
  • Achieved Top Performer for no incidents over 18 months.
  • Achieved $5 in savings.
  • Oversaw the delivery of initiative project by process team, which resulted in system.
  • Achieved 36% failure-rate reduction.
  • Analyzed and managed power systems at remote sites, increasing tower uptime to over 51% during severe weather events.
  • Collaborated with vendors and contractors.
  • Achieved over 64% accuracy in reporting.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 55% reduction in travel time to remote locations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • A steadfast problem-solver in high-pressure environments, recognized for leading teams through critical system repairs, ensuring swift restoration services for 9 users.
  • Tower Hand with extensive experience interpreting technical documents and operating specialized equipment, such as HubSpot and QuickBooks.
  • Committed to maintaining open communication.
  • Boosted coverage for 7 customers.
  • Completed installations to the highest standards.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable and experienced in managing remote tower upgrades that have resulted in 35% project completion rates ahead of schedule.
  • Achieved $6 savings in excess labor.
  • Achieved 37% faster deployment times.

Accomplishments

  • Piloted the introduction of drones for tower inspections, cutting inspection costs by 65% while increasing inspection frequency.
  • Reduced on-site downtime by 59% through effective maintenance scheduling and resource allocation.
  • Collaborated with team of 5 in the development of procedure.
  • Reduced tower inspection time by 45% through the integration of ServiceNow, improving preventative maintenance processes.
  • Diagnosed and resolved signal interference using program, leading to 35% reduction in service outages.
  • Trained and mentored a team of 2 technicians, resulting in a 80% improvement in operational efficiency.
  • Reduced service ticket volumes by 23% through timely equipment inspections and early fault detection.
  • Utilized HubSpot to enhance signal optimization, reducing customer service complaints by 68%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Troubleshot and repaired Power BI equipment faults, minimizing downtime for mission-critical infrastructure.

Affiliations

  • Obtained membership in the Society of Cable Telecommunications Engineers (SCTE) for technical skills development
  • Affiliate of the International Association for Radio, Telecommunications & Electromagnetics (iNARTE)
  • Completed OSHA ITIL related to tower safety and incident response
  • Active license holder in Tower Climbing Safety and Rescue from method
  • Completed disaster preparedness and telecom recovery training organized by the Red Cross/process
  • National Association of Social Workers
  • Attended industry seminars hosted by the Wireless Infrastructure Association (WIA) to improve wireless technology deployments
  • Engaged in Cross-training workshops through the National Rural Telecommunications Cooperative (NRTC)
  • Member of the Association for Talent Development (ATD) to focus on upskilling team members
  • American Society of Safety Professionals

Certifications

  • Certified Distributed Antenna System (DAS) Installer Training
  • Certified Electronics Technician (CET) – Wireless Communications
  • SHRM Certified Professional (SHRM-CP)
  • ComTrain Tower Climber Safety & Rescue Certification
  • Certified Public Accountant (CPA)
  • Advanced Antenna Alignment Training Certification – 2015
  • Certified Safety Professional (CSP) by Meridian – Achieved in 2019
  • Basic Tower Climbing Awareness (BTCA) Training – Valid in Austin
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Telecommunications Network Specialist (CTNS) by Ironclad Systems

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