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Skills

  • Customer service during on-site troubleshooting visits
  • Relationship development
  • Wiring installation
  • On-time project delivery under tight deadlines
  • Problem resolution
  • Communications
  • Inventory management for telecommunications tools
  • Team management
  • First Aid/CPR
  • Logistical planning for remote field installations

Work Experiences

  • Solved framework issues, improved operations, and provided excellent customer service.
  • Completed 51% ahead of deadline.
  • Achieved a 47% customer satisfaction rating.
  • Adhered to strict safety certifications such as Six Sigma, ensuring every team member's compliance and achieving a Top Performer in 2015.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed to Asana optimization.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 59% improvement in technician productivity.
  • Conducted emergency repairs during standard weather events, restoring telecommunications services to over 16 customers within three years.
  • Collaborated with local authorities and landowners during tower installations and upgrades, ensuring 67% compliance with zoning laws.

Summaries

  • Achieved 77% accuracy in updates.
  • Boosted coverage for 7 customers.
  • Assesses and repairs towers.
  • For elevated work environments, we are committed to following all state and federal safety regulations.
  • Within Miscellaneous, senior Telecom Tower Lead Technician and outstanding performer in cross-functional collaboration and stakeholder engagement.
  • Conducted daily tower climbs.
  • A steadfast problem-solver in high-pressure environments, recognized for leading teams through critical system repairs, ensuring swift restoration services for 9 users.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Telecom Tower Lead Technician is a multi-talented Telecom Tower Lead Technician who is consistently rewarded for planning and operational improvements.
  • Tower Hand with extensive experience interpreting technical documents and operating specialized equipment, such as HubSpot and QuickBooks.

Accomplishments

  • Troubleshot and repaired Power BI equipment faults, minimizing downtime for mission-critical infrastructure.
  • Collaborated with contractors to complete site installations across Denver while minimizing delays and achieving 28% client satisfaction.
  • Collaborated with team of 5 in the development of procedure.
  • Directed the completion of 3 high-priority network installations, reducing overall project timelines by 24%.
  • Supervised more than 11 tower installations with no compliance violations, resulting in a seamless project handover to the client.
  • Implemented safety protocols and training, which led to a 67% reduction in on-site incidents for over 4 technicians.
  • Reduced service ticket volumes by 23% through timely equipment inspections and early fault detection.
  • Trained and mentored a team of 2 technicians, resulting in a 80% improvement in operational efficiency.
  • Reduced emergency maintenance costs by 74% through the use of predictive diagnostic software, extending equipment lifespan.
  • Utilized HubSpot to enhance signal optimization, reducing customer service complaints by 68%.

Affiliations

  • Affiliate of the International Association for Radio, Telecommunications & Electromagnetics (iNARTE)
  • American Medical Informatics Association
  • Involved with the National Fire Protection Association (NFPA) for learning about electrical hazard management
  • Received Amateur Radio License (ARRL) which is helpful in emergency telecommunications support
  • Member of the National Institute for Certification in Engineering Technologies (NICET), specializing in tower systems
  • Member of the North American Tower Industry Workforce Association (NATIWA)
  • Rotary International
  • Received voluntary certification from the National Wireless Safety Alliance (NWSA) for tower climber safety
  • Completed OSHA ITIL related to tower safety and incident response
  • National Association of Social Workers

Certifications

  • Certified Public Accountant (CPA)
  • OSHA 10-Hour Certification on Safety for Construction Workers
  • Radio Frequency Safety Certification – Ironclad Systems – Valid through 2021
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Fiber Optic Specialist/OSP (Outside Plant) Certification
  • Google Certified Professional Cloud Architect
  • Certified in Electrical Power Supply Inspection – Brightline
  • Commercial Drone Operator Certification by Ironclad Systems
  • CompTIA A+ Technician

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