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Skills

  • Team Leadership
  • Customer Relationship Management (CRM)
  • Aquatic facility maintenance
  • Materials distribution
  • Communications
  • First Aid & CPR Certification
  • Critical thinking in emergency situations
  • Event coordination
  • Budgets
  • First Aid/CPR

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results over the past year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved reunions within category on average.
  • Oversaw the delivery of program project by category team, which resulted in metric.
  • Achieved Top Performer by method.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.
  • Achieved zero accidents during peak summer months in 2021.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Achieved a positive park rebounding score.

Summaries

  • Consistently achieved daily revenue goals.
  • Within Miscellaneous, senior Waterpark Attendant and outstanding performer in data analysis and team leadership.
  • Contributed to team drills.
  • Accomplished Waterpark Attendant recognized for leading cleaning initiatives that boosted cleanliness ratings by 35% on guest surveys.
  • Adept at tracking guest admissions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Accomplished Waterpark Attendant.
  • Achieved a 22% reduction in utility costs annually.
  • Social skills, memorization ability, and balance are all exceptional.

Accomplishments

  • Prepared detailed reports on water test results, exceeding local health department requirements and earning praise during program.
  • Monitored and reported daily maintenance needs for water attractions, reducing equipment downtime by 45%.
  • Maintained accurate water quality parameters, resulting in 73% compliance with state health codes in 2020.
  • Liaised directly with external vendors to ensure timely restocking of food and beverages at park kiosks.
  • Worked collaboratively with lifeguards and first responders to successfully execute 18 lifesaving interventions across multiple seasons.
  • Reduced wait times for popular attractions by 53% by optimizing visitor flow across high-demand areas.
  • Improved waterpark signage based on guest feedback, contributing to a 53% reduction in lost property incidents.
  • Led evacuation drills for a team of 3 employees, improving staff response time by 84% compared to previous years.
  • Won President's Club for Employee of the Month 6 times in 2017 for consistent adherence to safety protocols and guest satisfaction.
  • Received commendation from management for handling high-stress situations calmly and ensuring guest safety during emergency incidents.

Affiliations

  • Occupational Safety and Health Administration (OSHA) Water Safety Training
  • Event and Entertainment Management Association (EEMA)
  • Public Park Pool Operator Certification 2023
  • Lions Club
  • International Association of Administrative Professionals
  • Environmental Education Association Certification 2023
  • Certified Customer Experience Professional (CCXP) Certification 2021
  • American Medical Informatics Association
  • Certified Pool Operators (CPO) Certification 2020
  • Freemason

Certifications

  • Confined Space and Hazardous Environment Training Certification
  • Cash Handling and Loss Prevention Training
  • High Risk Water Rescue Techniques by initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Water Safety Instructor (WSI) by American Red Cross
  • Certified Pool and Spa Operator (CPO) Certification
  • Cisco Certified Network Associate (CCNA)
  • Hands-On Water Analysis and Testing Certification
  • Texas Department of State Health Services Pool and Spa Certification for Operators

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