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Skills

  • Consultative selling
  • Revenue generation
  • Data-driven decision making
  • Account servicing
  • Churn reduction initiatives
  • Sales pipeline management
  • Retention strategies
  • Customer service
  • MS Office
  • Staff training

Work Experiences

  • Achieved a 46% customer retention rate.
  • Conducted market area assessments to identify key growth opportunities, resulting in a 49% improvement in service delivery strategy across the Northeast.
  • Boosted revenue by $6 annually.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Approached new business segments.
  • Achieved a 65% uplift in conversions.
  • Acquired 3 new customers, resulting in 18% revenue for the team.
  • Achieved 68% higher productivity for regional representatives.
  • Achieved over 70% revenue growth in 3 high-value accounts by aligning product offerings with client business objectives.
  • Conducted market area assessments.

Summaries

  • Achieved $10 annual revenue growth.
  • Achieved a 57% faster client acquisition rate.
  • Talented sales representative with a proven track record of generating leads and over 15 years of experience.
  • Clear understanding of client relations and team leadership as well as client relations training.
  • Dedicated to providing excellent customer service.
  • Adept at performing competitor analysis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 47% customer retention.
  • Adept at managing multiple client accounts.

Accomplishments

  • Piloted a sales incentives program that grew top-line revenue by 32% while optimizing team engagement and motivation.
  • Initiated strategic partnerships to enhance distribution channels, resulting in 56% growth in regional market share.
  • Expanded territory market share by 63% through targeted outreach and strategic partnerships in Raleigh, driving increased revenue growth.
  • Increased customer renewal rates by 43% through ongoing needs assessment and offering tailored solutions to meet evolving customer requirements.
  • Leveraged competitive analysis to identify a 11% untapped market opportunity, creating scalable growth strategies that expanded market reach in Boston.
  • Championed a HubSpot rollout across the sales department to automate reporting, reducing manual processes by 31%.
  • Developed and executed a multi-channel marketing strategy, increasing lead-generation ROI by 17% in one year.
  • Optimized time management and lead prioritization by implementing new CRM procedures, reducing follow-up time by the past year and doubling sales efficiency.
  • Led the implementation of data dashboards, optimizing performance assessments and supporting 64% faster decision-making processes.
  • Designed a sales tool using Asana to visualize customer data, increasing actionable insights and improving close rates by 85%.

Affiliations

  • Lions Club
  • Chartered Institute of Marketing (CIM)
  • Association for Computing Machinery
  • Sales Management Association (SMA)
  • International Council of Nurses
  • Jaycees
  • Project Management Institute
  • Sales Enablement Society
  • Institute of Sales Management (ISM)
  • Association of Professional Sales (APS)

Certifications

  • Certified Public Accountant
  • First Aid/CPR Certified
  • Advanced Negotiation Strategies Certification - [University/standard]
  • Apple Certified Associate (ACA)
  • Advanced Sales Negotiation Certification - metric (2022)
  • Certified Key Account Manager (CKAM) - Cedar Works
  • Sales Operations Science - initiative (2017)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)

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