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Skills

  • Team leadership and development
  • Pharmacy operations management
  • Profit improvements
  • Project oversight
  • Cost Negotiation and Supplier Management
  • Patient Feedback Data Analysis
  • Occupancy strategies
  • Cross-departmental communication
  • Workflow Optimization
  • Drug inventory management

Work Experiences

  • Collaborated with senior dentists to implement new patient care protocols leading to a 65% increase in treatment plan acceptance rates.
  • Boosted productivity by 66% over a one year period.
  • Collaborated with dentists to ensure compliance.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Increased patient satisfaction by 11% within three years.
  • Coordinated the integration of new Power BI into the practice’s workflow, leading to a 48% increase in operational efficiency and reducing appointment scheduling errors.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Boosted brand awareness.
  • Assisted in hands-on staff training for new billing processes and helped reduce claim rejections by 34%. Streamlined communication with insurance providers, resulting in $8 in recovered revenue.

Summaries

  • Accomplished Dental Manager focused on improving patient follow-up systems, which led to a 83% increase in post-treatment adherence and better patient outcomes.
  • Accomplished Dental Manager.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Bringing a successful career history of more than 17 years to the table.
  • Achieved a 54% increase in new patient acquisitions.
  • Achieved annual savings of $14 for the dental clinic.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional communicator and proven problem solver.
  • Accomplished professional with a strong background in insurance claims management, recovering $11 in additional revenue through hands-on billing training and improved claim submissions.
  • Accomplished professional in insurance claims management.

Accomplishments

  • Implemented HIPAA-compliant protocols that improved patient data security and privacy awareness among staff by 50%.
  • Developed and implemented a real-time appointment tracking system, reducing patient no-shows by 44% within the first 11 months.
  • Led the effort to implement Microsoft Excel for better patient record management, improving operational efficiency by 75%.
  • Led cross-functional team initiatives to reduce operational costs by $4 annually while maintaining high standards of patient care.
  • Automated manual data entry processes for insurance filings, decreasing administrative time by 80% and improving accuracy.
  • Resolved product issue through consumer testing.
  • Created detailed weekly performance reports for upper management, identifying key areas for operational improvements and increasing clinic profitability.
  • Successfully completed ADA CPA certification process, ensuring the clinic's compliance with framework.
  • Created performance dashboards that enabled management to make data-driven decisions and boost yearly revenue by $8.
  • Reduced patient drop-off rates by 23% through the implementation of an automated appointment reminder system.

Affiliations

  • Society of Human Resource Management
  • American College of Healthcare Executives (ACHE)
  • Association for Computing Machinery
  • Jaycees
  • International Association of Administrative Professionals (IAAP)
  • Institute of Practice Management for Dental Leaders
  • International Council of Nurses
  • Infection Control Society in Dentistry
  • Dental Assisting National Board (DANB)
  • National Association of Healthcare Revenue Integrity (NAHRI)

Certifications

  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified HIPAA Professional (CHP) - Summit Group
  • Patient Management Certificate for Healthcare Professionals - Vantage
  • Advanced Financial Forecasting for Healthcare Managers Certification - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Dental Practice Management Administrator (CDPMA) - Ironclad Systems
  • Radiology Health and Safety Certification (RHS) – Dental Assisting National Board (DANB)

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