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Skills

  • Accreditation coordination
  • Patient education and counseling
  • Training and development
  • Data-driven decision making
  • Multilingual patient communication
  • Conflict Resolution and Patient Dispute Handling
  • Vendor relationship management
  • Drug utilization review
  • Patient Engagement Techniques
  • Multidisciplinary team collaboration

Work Experiences

  • Boosted brand awareness.
  • Prepared revenue forecasting reports.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Analyzed data to implement changes.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Achieved a 78% increase in patient retention.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Collaborated with marketing teams.
  • Collaborated with the marketing department.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 15%.

Summaries

  • Risk assessment and performance reporting experts.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved significant improvements in patient satisfaction.
  • Entry-level Pharmacy Manager with exceptional performance reporting and cross-functional collaboration knowledge.
  • Achieved a 16% increase in post-treatment adherence.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved higher patient retention rates by 68% over method.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Consolidated vendor contracts, renegotiating terms that resulted in a savings of $8 on operational costs in 2018.
  • Played a crucial role in transitioning the clinic to electronic health record systems, increasing documentation accuracy by 78%.
  • Analyzed dental office workflows and identified key bottlenecks, reducing downtime between scheduled appointments by 27%.
  • Implemented HIPAA-compliant protocols that improved patient data security and privacy awareness among staff by 50%.
  • Devised patient payment plans, increasing revenue collection rate by 84% and decreasing overdue payments by $4.
  • Streamlined the billing process for insurance claims, cutting processing time by 27% and raising claim approval rates by 37%.
  • Reduced patient drop-off rates by 23% through the implementation of an automated appointment reminder system.
  • Developed patient recall programs that improved patient retention rates by 72% within 16 months.
  • Designed patient feedback programs, enhancing patient satisfaction scores by 65% within 13 months.
  • Managed the day-to-day financial operations of the practice, contributing to a 19% reduction in overhead costs.

Affiliations

  • Health Information Management Systems Society (HIMSS)
  • Health Resources and Services Administration (HRSA)
  • American Association of Dental Office Management (AADOM)
  • National Association of Healthcare Revenue Integrity (NAHRI)
  • American College of Healthcare Executives (ACHE)
  • Association for Prevention Teaching and Research (APTR)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Local Dental Association Chapter in Phoenix
  • Academy of General Dentistry (AGD)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Dental Billing Specialist (CDBS) - American Dental Coders Association
  • CPHC Certified Patient Health Coach - Beacon Labs
  • Patient Management Certificate for Healthcare Professionals - Vantage
  • OSHA Compliance Certification for Dental Offices - Cedar Works
  • Certified Public Health Dental Coordinator - Harbor & Co.
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • Certified Public Accountant

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