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Skills

  • Machine learning deployment for fraud prevention
  • Change management in high-risk environments
  • Audit preparation and management
  • Business operations
  • Supervision
  • Customer service
  • Insurance billing
  • Inventory management
  • Breach identification and response
  • First Aid/CPR

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Built the risk appetite strategy for new product lines, resulting in Top Performer for most resilient launch of 2015.
  • Achieved Employee of the Year for most resilient launch.
  • Was in charge of all tasks delegated to me, including workflow optimization and stakeholder engagement.
  • Investigated issues and took appropriate action to address them.
  • Achieved results within several months.
  • Used Asana functions such as pivot tables, charts, and reports to break down and analyze data.
  • Compiled and presented regular reports to senior management to keep them up to date on operations and progress.
  • Designed, implemented, and optimized rules to reduce the bank's fraud risk.
  • Addressed breaches and anomalies.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Tableau and HubSpot experts with exceptional interpersonal skills.
  • Results-oriented Miscellaneous professional with performance reporting, quality assurance, and vendor management strengths.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved consistent reductions in operational risk.
  • Risk Operations Manager with client relations and cross-functional collaboration abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Category and method have a proven track record.
  • Authored critical reports on risk exposure that provided leadership with actionable insights, influencing organizational strategy and long-term risk planning.
  • Strong technical skills and experience in project management.

Accomplishments

  • Managed a team of 16 analysts, improving departmental risk reporting accuracy by 65% and ensuring adherence to internal risk policies.
  • Deployed a continuous risk-monitoring system across multiple departments, saving the company 46% in annual operational costs.
  • Successfully executed a comprehensive review and update of risk policies, decreasing operational losses by 22% and ensuring alignment with new regulatory standards.
  • Participated in the successful migration of legacy risk management tools, enhancing data integrity and efficiency by 61%.
  • Facilitated the successful integration of new risk management software, streamlining workflows and reducing manual errors by 25%.
  • Presented critical risk findings and generated actionable insights during monthly executive briefings, contributing to strategic decision-making.
  • Launched a strategic initiative focusing on early-stage risk identification, which resulted in $18 savings by mitigating potential revenue losses.
  • Analyzed historical data to provide root cause analysis of recurring risk issues, significantly lowering future occurrences by 71%.
  • Crafted quarterly risk assessment presentations for the executive team, aligning risk priorities with organizational goals and contributing to a 53% efficiency gain.
  • Collaborated with cross-functional teams to resolve complex financial discrepancies, reducing overall portfolio risk for key clients by $14 in 2019.

Affiliations

  • Past Chair, Corporate Risk Governance Roundtable 2018 hosted by Beacon Labs
  • Certified Risk and Information Systems Control (CRISC) from ISACA, obtained in 2017
  • Attendee, Risk Management & Control Systems Conference 2020 at Raleigh
  • Member, Global Association of Risk Professionals (GARP) Since 2015
  • Completed the Certificate in Operational Risk Management from program in 2022
  • Member, Institute of Risk Management (IRM), designation received in 2019
  • Chartered Member, Institute of Operational Risk (IOR), achieved in 2021
  • Committee Member, Vendor Risk Management Advisory Board at Cedar Works since 2015
  • Panel Speaker, Financial Risk Management Symposium 2021
  • Certified Fraud Examiner (CFE), awarded by Association of Certified Fraud Examiners (ACFE) in 2018

Certifications

  • Certificate in Risk and Crisis Management by system
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • American Academy of Financial Management (AAFM)
  • Operational Risk Management Framework Certificate by metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Certificate in Operational Risk Management by Beacon Labs
  • Enterprise Risk Management Certification from Meridian
  • Certified in Data Protection and Privacy (CDPP) by Harbor & Co.
  • Microsoft Office Specialist (MOS)

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