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Skills

  • Customer service
  • Operational improvement
  • Data-driven decision support
  • Root cause analysis
  • Budgets
  • ERP System Integration
  • Relationship development
  • Project organization
  • Problem resolution
  • Internal Audit Process for IT Compliance

Work Experiences

  • Collaborated on data visualization strategies.
  • Automated monthly reporting processes, cutting manual work time by 13 hours per report cycle.
  • Achieved a 77% improvement in system performance.
  • Coordinated cross-departmental teams.
  • Collaborated with cross-functional managers.
  • Carried out a system-wide audit.
  • Created detailed system usage reports for management.
  • Collaborated on data visualization strategies, allowing C-level executives to make faster decisions supported by 81% improved insights.
  • Achieved a 46% productivity increase for sales staff.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.

Summaries

  • Achieved results within a several months time frame.
  • Problem-solving and decision-making skills are exceptional.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • Accomplished in managing Asana to identify and eliminate workflow bottlenecks, achieving a 83% reduction in processing time.
  • MIS Coordinator with 13 years of successful project management and stakeholder engagement experience.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Clear understanding of quality assurance and vendor management as well as team leadership training.
  • Years of progressive IT experience 7.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.

Accomplishments

  • Created comprehensive disaster recovery plans, reducing system recovery time by 8 hours and improving IT resilience.
  • Optimized SQL database queries and indexing strategies, leading to a 30% decrease in execution times and improved overall performance.
  • Spearheaded the integration of Microsoft Excel to improve system performance monitoring, achieving 50% reduction in downtime.
  • Managed upgrade process of Tableau, reducing user impact during rollout and achieving a 35% decrease in post-launch troubleshooting.
  • Successfully resolved 4 critical Helpdesk tickets within several months, improving overall team responsiveness by 27%.
  • Partnered with external vendors and IT specialists to oversee server migrations, successfully avoiding downtime across 17 global offices.
  • Authored technical documentation for new system features, resulting in a 77% decrease in support requests post-launch.
  • Led post-implementation review of new system upgrades, identifying 82% future risks and establishing mitigation plans.
  • Redesigned internal workflows which resulted in a 17% increase in cross-team collaboration efficiency.
  • Optimized Helpdesk workflows using Adobe Creative Suite, reducing average resolution time from 7 hours to 8 minutes.

Affiliations

  • American Society of Safety Professionals
  • Information Systems Security Association (ISSA) - Contributor in Annual Conference 2022
  • Association for Computing Machinery (ACM) - Special Interest Group on Information Retrieval
  • Association for Supply Chain Management (APICS)
  • Professional Association for SQL Server (PASS) - Certified SQL Database Administrator
  • Institute of Electrical and Electronics Engineers (IEEE) - Affiliated Member in Miscellaneous
  • Association for Computing Machinery
  • National Association of Social Workers
  • Society of Women Engineers
  • Freemason

Certifications

  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified Solutions Expert (MCSE): Productivity Solutions Expert
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified: Power Platform App Maker Associate

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