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Skills

  • Business operations
  • Infrastructure planning
  • Data Backup Strategy Implementation
  • Customer service
  • Internal Audit Process for IT Compliance
  • Software testing
  • Operational improvement
  • First Aid/CPR
  • Root cause analysis
  • Cloud-Based Platform Management

Work Experiences

  • Achieved results within three years.
  • Achieved 58% employee adoption rate.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Planned and implemented process system hardware and software upgrades, which resulted in procedure.
  • Created industry best practices and standards by standardizing job tasks and training junior team members.
  • Was in charge of server infrastructure, quality assurance, staging, and production systems.
  • Automated monthly reporting processes, cutting manual work time by 13 hours per report cycle.
  • Collaborated with cross-functional managers.
  • Assessed potential software vendors for ERP integration.
  • Collaborated with third-party vendors.

Summaries

  • Data-driven problem solver specializing in cutting SQL query response times by 46% through database performance tuning.
  • Clear understanding of quality assurance and vendor management as well as team leadership training.
  • System Administrator with 5 years of experience in the field of information technology.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assessed software vendors.
  • In large-scale distributed network environments, certified in Six Sigma and Six Sigma for 8 years.
  • Applied version control across 9 major projects.
  • Achieved 17% accuracy improvements.
  • Costs were consistently reduced while profits were increased.
  • Data-oriented MIS Coordinator skilled in developing KPI dashboards, accelerating executive decision-making by 40%.

Accomplishments

  • Successfully resolved 4 critical Helpdesk tickets within several months, improving overall team responsiveness by 27%.
  • Monitored cybersecurity threats and deployed advanced firewall configurations, leading to a 67% decrease in attempted breaches.
  • Collaborated with team of 7 in the development of system.
  • Optimized Helpdesk workflows using Adobe Creative Suite, reducing average resolution time from 7 hours to 8 minutes.
  • Created comprehensive disaster recovery plans, reducing system recovery time by 8 hours and improving IT resilience.
  • Reduced customer-facing system downtime by upgrading the monitoring tools suite, improving uptime percentage by 46%.
  • Delivered system training across 8 company locations, improving adoption rates for Asana by 45%.
  • Resolved product issue through consumer testing.
  • Championed the transition from on-premise servers to cloud solutions, resulting in cost savings of 19% annually.
  • Managed data integrity and consistency by establishing version control best practices, resulting in a 49% decrease in duplicate data across 7 teams.

Affiliations

  • MIS Training Institute (MISTI) - Regular Attendee of Advanced MIS Workshops
  • Freemason
  • Project Management Institute (PMI) - Member since 2017
  • Association for Computing Machinery (ACM) - Special Interest Group on Information Retrieval
  • Jaycees
  • IT Project Management & Leadership Training Program - Meridian
  • Database Administrators' Association - Continuous Contributions from 2017
  • International Council of Nurses
  • Data Management Association International (DAMA) - Certified Practitioner in Data Governance
  • Institute of Electrical and Electronics Engineers (IEEE) - Affiliated Member in Miscellaneous

Certifications

  • ITIL Foundation Certification in IT Service Management
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Data Management Professional (CDMP)
  • Certified ScrumMaster (CSM) – 2017
  • Microsoft Certified Solutions Expert (MCSE): Productivity Solutions Expert
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • CompTIA Advanced Security Practitioner (CASP+)
  • First Aid/CPR Certified
  • ISC2 Certified Cloud Security Professional (CCSP)

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