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Skills

  • Category equipment
  • Crisis response planning
  • Baggage handling operations
  • Conflict resolution between teams
  • Regulatory compliance
  • Project management
  • Multilingual communication in German
  • Budgets
  • Communications
  • First Aid/CPR

Work Experiences

  • Achieved results over 6 months.
  • Developed and implemented an airport-wide training program on customer service, increasing employee performance evaluations by 43% in several months.
  • Achieved results across two years.
  • Achieved results in 6 months.
  • Collaborated with authorities in Phoenix.
  • Coordinated between ground handlers and air traffic controllers.
  • Achieved Six Sigma for airport environmental sustainability standards.
  • Collaborated with cross-disciplinary teams to achieve Lean for airport environmental sustainability standards, reducing waste and water usage by 40%.
  • Collaborated with authorities in Chicago to adjust international flight procedures, reducing landing conflicts and increasing capacity by 35%.
  • Collaborated with TSA and security personnel.

Summaries

  • Proven ability to keep current on needs and meet supply demands by reviewing paperwork and consulting with teams.
  • Adept at balancing operational priorities with budget constraints.
  • Adjusted flight manifest processes.
  • Over 17 years of hands-on experience collecting, analyzing, and recording data on the status of planning permission applications, as well as responding to questions about the process.
  • Completed projects on time by developing production schedules, sharing project status with decision-makers, stakeholder engagement and risk assessment.
  • Well-versed in the use of ServiceNow to record data and generate reports.
  • Team-oriented, with the ability to effectively collaborate with all employees, from executives to Airport Operations Coordinator.
  • Cross-functional collaborator who excels at identifying needs and developing effective solutions.
  • Achieved early project delivery on critical milestones.
  • Perform clerical and administrative tasks with ease, such as project management and budget management.

Accomplishments

  • Led noise abatement initiatives in partnership with local communities, reducing noise complaints by 68% within a 18-mile radius of the airport.
  • Managed an inventory reduction initiative within the airport's cargo operations, decreasing overall costs by $17 over 7 months.
  • Led coordination efforts with airline partners to optimize gate assignments, increasing airport capacity by 36% without costly infrastructure expansion.
  • Directed the installation of new automated self-check systems, leading to a 35% increase in airport check-in efficiency for international passengers.
  • Introduced a passenger assist program for people with limited mobility, improving satisfaction ratings for accessibility services by 19%.
  • Documented and resolved method which led to initiative.
  • Analyzed passenger feedback and performance data to adjust staffing patterns, reducing the wait time for check-in counters during peak hours by 63%.
  • Worked closely with airline and ground service providers to reduce aircraft turnaround times, leading to a 41% increase in on-time departures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored a team of 16 new hires, helping achieve a 51% improvement in overall operational efficiency in first 3 months.

Affiliations

  • International Air Transport Association (IATA)
  • National Emergency Management Association (NEMA)
  • Toastmasters
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Ground Support Worldwide Association (GSW)
  • Emergency Management Accreditation Program (EMAP)
  • Association for Supply Chain Management (APICS)
  • International Facility Management Association (IFMA)
  • Collaborative Decision-Making (CDM) Aviation Group

Certifications

  • Lean Six Sigma Black Belt in Aviation Operations - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Airline Transport Pilot License (ATPL) - process
  • International Air Transport Association (IATA) Safety Management Systems (SMS) Awareness Certificate
  • Advanced Weather Operations Management Certification - Lakeside Partners
  • Salesforce
  • FAA Part 139 Airport Certification Training
  • Certified Information Systems Security Professional (CISSP) for airport cybersecurity management
  • ServSafe

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