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Skills

  • Time management
  • Lean in food handling
  • Collaborative teamwork
  • Performance improvement
  • Table clearing
  • Business operations
  • Customer service
  • Customer service excellence
  • Conflict resolution
  • Place settings

Work Experiences

  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Achieved a 80% improvement in inventory planning.
  • Collaborated with management to forecast weekly foot traffic.
  • Adhered to ITIL-compliant health and safety standards.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Assisted in menu planning.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Assisted in revising meal schedules to better accommodate peak dining hours, which resulted in up to 43% more efficient food distribution.
  • Assisted in menu planning and execution, making recommendations that contributed to Salesforce sales increasing by 77% %.
  • Collaborated with senior cooks and kitchen staff to ensure seamless kitchen-to-dining hall operations, driving efficiency and reducing food delays by 37%.

Summaries

  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Food safety and industry best practices are second nature to her.
  • Capable professional with a talent for managing and replenishing food stations to meet peak traffic demands, ensuring efficient service flow and customer satisfaction.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Adhered to time sensitivity.
  • Achieved 100% transaction accuracy.
  • Eager to contribute my 18 years of related experience to the Meridian team.
  • Committed to operational excellence.
  • Dining Room Attendant with 18 years of experience working in a food service environment.
  • Capable of reducing food delays by 59% through effective collaboration with kitchen staff, aiming to provide well-timed service during high-demand hours.

Accomplishments

  • Implemented waste reduction techniques that led to a 75% decrease in daily food waste, directly impacting cost control.
  • Supported allergen information awareness efforts, ensuring the dining hall was recognized with Lean, demonstrating a commitment to safety regulations.
  • Trained 2 new employees on food handling safety procedures during 2021, leading to a 63% improvement in overall team efficiency.
  • Monitored inventory levels, reducing food over-ordering errors and saving the organization category in costs over a one year period.
  • Collaborated with senior kitchen staff to ensure smooth operations, reducing order wait times by 34%, which improved customer experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Recognized for fostering a welcoming environment resulting in 69% rise in repeat customer visits within two years.
  • Established clear communication channels during peak hours, leading to 27% smoother operations and more satisfied customers.
  • Provided excellent customer service during special events, receiving recognition from supervisors for seamless dining experiences for high-profile guests.

Affiliations

  • Rotary International
  • SafeStaff® Foodhandler Training Program Certification
  • Freemason
  • American Culinary Federation (ACF)
  • Foodservice Systems Management Education Council (FSMEC)
  • Hospitality Leadership Program - procedure
  • Banquet and Event Planning Certified Professional
  • Food Protection Certified Supervisor (FPCS)
  • Member of process Hospital Foodservice Team
  • American Society of Safety Professionals

Certifications

  • Allergens Awareness Certification by standard
  • Restaurant Management Essentials Certification from Jira
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Apple Certified Associate (ACA)
  • Cash Handling and Checkout Procedures Certification
  • SHRM Certified Professional (SHRM-CP)
  • Basic Customer Service Training from Northwind
  • Pest Control for Food Establishments Certification
  • Certified in Inventory Management Essentials from Power BI
  • Cisco Certified Network Associate (CCNA)

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