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Skills

  • Place settings
  • Team management
  • Food preparation and safety
  • MS Office
  • Beverage preparation
  • Operational improvement
  • Inventory management
  • Communications
  • Customer service excellence
  • Dining room cleanliness

Work Experiences

  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Consistently met daily serving targets.
  • Achieved a 28% reduction in service errors.
  • Assisted in revising meal schedules to better accommodate peak dining hours, which resulted in up to 43% more efficient food distribution.
  • Contributed to 73% faster meal service times.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Collaborated with management to forecast weekly foot traffic.

Summaries

  • Eager to contribute my 18 years of related experience to the Meridian team.
  • Achieved consistent positive feedback.
  • Collaborative Dining Hall Employee.
  • Dining Hall Employee is a multi-talented Dining Hall Employee who is consistently rewarded for planning and operational improvements.
  • Adhered strictly to PMP food safety protocols.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Accommodated unique dietary restrictions.
  • Committed to accuracy.
  • Addressed and resolved escalated complaints.
  • Committed to operational excellence.

Accomplishments

  • Participated in cross-functional initiatives to expand dining service hours during exams, increasing revenue by 43% during high-demand periods.
  • Collaborated with team of 11 in the development of process.
  • Ensured precise food portioning during service hours, maintaining inventory accuracy and reducing costs associated with over-preparation by 84%.
  • Optimized serving station layouts, reducing customer wait time by 66% during peak dining periods.
  • Recommended new menu items to senior management that resulted in ServiceNow sales increase by 30% within several months.
  • Monitored inventory levels, reducing food over-ordering errors and saving the organization category in costs over a one year period.
  • Introduced an innovative dining hall layout at peak hours, reducing traffic flow congestion and decreasing customer wait times by 36%.
  • Streamlined food assembly process, enabling 9 plates to be served within the past year without compromising on presentation or quality.
  • Recognized for fostering a welcoming environment resulting in 69% rise in repeat customer visits within two years.
  • Recognized with President's Club for maintaining excellent customer service standards and enhancing the dining experience by addressing issues promptly.

Affiliations

  • International Association of Administrative Professionals
  • Toastmasters
  • SafeStaff® Foodhandler Training Program Certification
  • Foodservice Systems Management Education Council (FSMEC)
  • Dining Services Leadership Council
  • Food Safety and Sanitation Certified Professional
  • Employee Efficiency Award (for optimizing food service workflows)
  • Culinary Arts Association
  • Jaycees
  • Hospitality Industry Association Membership

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Waste Reduction and Sustainability Training by Vantage
  • Certified Professional in Food Safety (CP-FS)
  • POS System Efficiency Training process
  • Certificate in Foodservice Operations Management from category
  • ServSafe Alcohol Certification
  • Food Safe Handling Certification
  • ServSafe Food Handler Certification
  • HACCP (Hazard Analysis Critical Control Point) Certification

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