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Skills

  • Process improvement
  • Business operations
  • Place settings
  • Food running
  • Communications
  • Operational improvement
  • First Aid/CPR
  • Budgets
  • Conflict Mediation Between Guests
  • Attention to Detail in Personalized Service

Work Experiences

  • Adjusted seating arrangements.
  • Acted as liaison between guests and management, handling special requests for VIP patrons and ensuring a personalized dining experience.
  • Assisted with inventory checks and replenished front-of-house supplies, contributing to a 82% decrease in last-minute resupply requests.
  • Assisted in developing personalized service strategies.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved 25% in positive customer feedback.
  • Achieved sales growth during one year.
  • Achieved a 98% efficiency rate.
  • Assisted in organizing VIP sections during major events.
  • Assisted in organizing VIP sections during major events, ensuring premium service experiences for high-profile guests.

Summaries

  • Collaborative team player, skilled at liaising with kitchen staff and ensuring special dietary requests are handled promptly, boosting customer satisfaction by 69%.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Boosted customer satisfaction by 27%.
  • Costs were consistently reduced while profits were increased.
  • Front of House Attendant is a multi-talented Front of House Attendant who is consistently rewarded for planning and operational improvements.
  • Balanced guest attention with administrative tasks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 23% success rate in resolving customer complaints.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at training and developing new team members, reducing onboarding time by 84% while ensuring high standards of customer service.

Accomplishments

  • Ensured 40% compliance with all health and safety protocols during shifts, receiving praise from internal auditors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained staff on upselling techniques, improving average revenue per guest by 16% within 2 weeks.
  • Regularly liaised with the kitchen to ensure smooth communication between front and back-of-house, reducing service delays by 72%.
  • Built personal relationships with guests, contributing to an improved Net Promoter Score (NPS) by 84% points within the past year.
  • Helped reduce table turnover time by 42% through effective table assignment optimization and management.
  • Consistently complied with health and safety regulations, receiving OSHA for maintaining exemplary cleanliness and safety standards.
  • Resolved product issue through consumer testing.
  • Provided guidance on optimizing table arrangements during large-scale functions, enabling a 27% improvement in occupancy rates.
  • Instrumental in increasing guest review scores by 40% due to personalized service and attention to detail.

Affiliations

  • American Culinary Federation (ACF) Affiliate Membership
  • Professional Convention Management Association (PCMA)
  • International Food and Beverage Service Association (IFBSA)
  • Project Management Institute
  • Freemason
  • Association of Information Technology Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Association for Computing Machinery
  • United States Bartenders’ Guild (USBG)
  • Rotary International

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Emergency Preparedness and Evacuation Certification from Ironclad Systems
  • Conflict Resolution and Mediation Training - Lakeside Partners
  • Food Allergy Training Certification from Brightline
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certification - Beacon Labs
  • Certified Guest Service Professional (CGSP) from AHLEI
  • Project Management Professional (PMP)
  • Customer Service Excellence Course from Lakeside Partners
  • Certified Banquet Server from Northwind

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