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Skills

  • Building community partnerships
  • FERPA compliance
  • First Aid/CPR
  • Problem-solving in high-pressure situations
  • Relationship development
  • Active listening
  • Resident Engagement Strategies
  • Policy review and implementation
  • Process improvement
  • Emotional intelligence

Work Experiences

  • Boosted utilization rates by 53%.
  • Served as a liaison between community programs and residents, as well as providing counseling to 16 residents of the community and assisted living facilities.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to a 24% drop in policy violations.
  • Conducted workshops on stress management.
  • Oversaw the delivery of category project by metric team, which resulted in initiative.
  • Boosted overall satisfaction by 84%.
  • Worked with residents to resolve complaints and grievances.
  • Achieved a 46% reduction in incidents.
  • Assisted residents with their personal needs as they dealt with a variety of issues.

Summaries

  • Bringing 16 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Collaborative and solutions-oriented.
  • Achieved a 39% increase in student utilization.
  • Adept at managing HR-styled mentor training programs for new Resident Advisors, which resulted in a 60% increase in performance ratings after their first semester.
  • Clear understanding of project management and client relations as well as project management training.
  • Strengths in performance reporting and risk assessment backed up by Education and Training training.
  • Collaborated with diverse student populations to execute inclusion workshops, fostering a 17% increase in participation and cross-cultural dialogue.
  • Head Resident Advisor is a multi-talented Head Resident Advisor who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Attended by over 13 residents.

Accomplishments

  • Developed a Resident Advisor evaluation framework, which resulted in improved peer feedback, leading to 40% staff performance improvement.
  • Collaborated with university stakeholders to develop retention strategies that successfully reduced student attrition by 52% during the academic year.
  • Developed and implemented training programs for other Resident Advisors, increasing their conflict resolution skills and confidence in managing student relationships.
  • Introduced a performance tracking system for Resident Advisors, leading to a 80% improvement in staff development and effectiveness.
  • Served as a first point of contact for residents experiencing both minor and major emotional crises, directly impacting the wellbeing of 18 students.
  • Collaborated with team of 9 in the development of system.
  • Assessed and updated safety protocols, reducing the occurrence of reportable incidents in residence halls by 52%.
  • Organized cross-campus collaborations with student organizations to promote mental health awareness, leading to 6 partnerships and increased visibility of resources.
  • Resolved product issue through consumer testing.
  • Reduced conflict resolution time by 25% through effective mediation and conflict management between residents.

Affiliations

  • Council for Opportunity in Education (COE)
  • Society of Women Engineers
  • Jaycees
  • Student Conduct Professionals Association
  • Title IX Education Program Coordinator
  • International Council of Nurses
  • Resident Assistants Association
  • Rotary International
  • American College Personnel Association (ACPA)
  • Campus Wellness Ambassadors

Certifications

  • Certified Student Housing Manager (CSHM) - Cedar Works
  • Certified Diversity and Inclusion Professional (CDIP) Ironclad Systems
  • Nonviolent Crisis Intervention (NVCI) Certification - Crisis Prevention Institute (CPI)
  • Campus Safety Certification - National Association of Campus Safety Administrators (NACSA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Student Affairs Educator (CSAE) - Vantage
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Risk Management for Residence Life Professionals - Brightline
  • Certified Housing Professional (CHP) - Association of College and University Housing Officers (ACUHO-I)

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